Profile

Aliakbar Attarwala

Group Product Manager at Eventbrite

14.2

Years of Experience

Education

delhi private school sharjah

Companies

browserstack, browserstack, bookmyshow, bookmyshow, bookmyshow, browserstack, browserstack, bookmyshow, bookmyshow, novanet, novanet

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Email

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Experience

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    2021 - Present

    browserstack

    Senior Design Manager

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    2020 - 2021

    browserstack

    Product Design Manager

    Managing Design function for the Devops product line.

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    2019 - 2020

    bookmyshow

    Engineering Manager - Payments

    - A very unique challenge. Was given the task to stabilise issues in BookMyShow's payments and transaction system. From having no prior experience on .Net systems to suddenly managing multiple squads and being the tribe owner for the entire transactional journey for a customer at BookMyShow - from blocking a seat at the cinema, applying offers, payment gateways and refunds. - Immense learning curve and fortunate to have received such an opportunity and come out of it successfully. - Truly started learning the real meaning of leadership - especially working sideways.

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    2018 - 2020

    bookmyshow

    Front End Architect

    - Responsible for BookMyShow's desktop website, mobile website and mobile app architecture. On the web front, planned and drove execution of a 18 month long migration project to a micro front-end architecture to solve for rapid scale and deployment blockers amongst teams which contributed to operational delays and developer dissatisfaction. - Had my weekly dose of firefighting when debugging critical production issues which squads weren't able to resolve. - Implemented observability patterns to improve system stability and application performance. - Worked heavily on increasing team collaboration & community building via regular internal Tech talks & regular internal blog posts to share and consume learnings. - Set up on-boarding and data driven hiring processes across all SDE levels. - Unofficial responsibilities included driving execution of company wide projects and extremely time critical projects, UX design for internal tools, cleaning up tech debt and fixing issues in systems that had no owners.

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    2018 - 2019

    bookmyshow

    Product Manager - Customer Experience

    - Responsible for monitoring and deep diving into different product, design and engineering issues reported across customer support channels. - Built dashboards and alerting systems to quantify issues and assign relevant teams. - Increased operational efficiency by automating key customer support workflows. - Advocated customer centricity across Product, Design and Engineering teams. - Designed and built an in-house customer interaction management tool called Ticket Log for improving CS advisor productivity (link attached).

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    2018 - 2018

    browserstack

    Design Team Lead

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    2016 - 2018

    browserstack

    Product Designer

    - Worked as a designer on 3 of 4 BrowserStack products during my tenure (Live, Automate, App Automate). - Worked closely with PMs to improve on-boarding, free-trial conversion, feature awareness and adoption. - Conducted independent user studies with different customer segments to build a qualitative research bank needed to make future design decisions like dashboard revamp or redesigns. - Often contributed to the engineering team as a UI developer whenever there was a resource crunch or approaching deadlines.

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    2015 - 2016

    bookmyshow

    Manager - Front-end

    - Lead the ambitious front-end revamp of BMS website in 2015. - Lead the frontend for the T20 World Cup ticketing in 2016. - Hired and nurtured a strong frontend team with deep focus on Frontend quality and performance. - Created growth paths with success metrics for every developer and followed up aggressively on it. - Coming from a UX background, worked extensively with Devs in making a cultural shift to being user experience driven. Focussed mainly on the invisible design experiences. The gap between designer handoffs and actual development.

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    2015 - 2016

    bookmyshow

    UI/UX Designer

    - Core member of the BMS design revamp done in 2015-16 - Improved search usage and overall conversion by conceptualizing a new search + booking flow on the website - Created the first skeuomorph ticket design on the ticket confirmation screen. - Made a heuristic scoring model to improve cinema listing sorting logic on the showtimes screen which positively/negatively scored a cinema based on 7 data points. - Involved in hiring, mentoring and up-skilling design team.

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    2012 - 2015

    novanet

    Manager - Software Engineering

    Worked on building real-time VoIP & Cloud Communications applications. Implemented one of the first production telecom apps using WebRTC & WebSocket.

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    2010 - 2015

    novanet

    User Experience Designer

    Inhouse designer, developer and sometimes product manager.

Experience

40 Skills

Automation

Cascading Style Sheets (CSS)

CSS

CSS3

Design

DevOps

dotNET

Google Analytics

HTML

HTML 5

HTML5

Information Architecture

Interaction Design

JavaScript

Leadership

MongoDB

MySQL

Node.JS

Payment Gateways

Payments

PHP

Product Design

product designer

Product Management

product manager

Redis

Riak

Team Management

test

testing

User Experience

User Experience Design

User Interface

User Interface Design

Visual Design

Web Design

Web Development

WebRTC

WebSockets

Zend Framework

Education

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    2002 - 2008

    delhi private school sharjah

    12th

Colleagues at browserstack

Shruti Pandey

Senior Solutions Engineer

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Shuaib Raza Shaikh

Account Executive - Strategic

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Shubham Jajodia

Senior Software Engineer

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Shubham Jajodia

Software Engineer

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Shubham Kumar

Software Engineer

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Others named Aliakbar

Aliakbar Attarwala

Senior Design Manager

 at browserstack

Aliakbar Nathani

Technical Lead

 at browserstack

Aliakbar Rupani

AVP - Quality Assurance

 at browserstack

Colleagues at browserstack

Surya Nair

Senior Account Executive (UK, Ireland, Scandinavia)

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Suyash Sonawane

Software Engineer

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Saurav kumar

Senior Software Engineer

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Colleagues at bookmyshow

ANEELA AMMU THOMAS

FRONT END - UI DEVELOPER

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Anil Kumar MK

Software Developer

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Jonelle Mathews

Talent Acquisition Partner

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