Allan Kishore Kumar Francis
Senior Salesforce Consultant at Deloitte
7.9
Years of Experience
Education
iowa state university, iowa state university, bits pilani birla institute of technology and science, anna university, don bosco school egmore
Companies
deloitte, demandblue, pwc, pwc, infiniumhe inc., iowa state university, cognizant, renault nissan technology business centre india
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Mobile Number
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Experience
2021 - Present
deloitte
Senior Salesforce Consultant
⢠Role: Salesforce functional lead ⢠Responsible for identifying functional requirements, grooming user stories and creating a healthy backlog ⢠Lead a team of Salesforce consultants to implement customized Salesforce solutions
2020 - 2021
demandblue
Customer Success Manager
⢠Act as a single point of contact for the customer and the delivery team ⢠Help customers identify gaps, recommend best practices, and provide measurable value to the customer ⢠Have consistent and continuous engagement with the customer to have a pipeline of initiatives ready to provide a predictable revenue stream ⢠Build customized Salesforce solutions for the customers to help solve business problems and optimize current processes ⢠Track agile Salesforce projects in Jira and create detailed user stories for the development teams ⢠Build out architecture diagrams, flow diagrams, wire frames, proof of concepts, and technical design documents for the customers Show less
2019 - 2020
pwc
Technology Consultant
⢠Led the review of HR Applications at a Global Investment Bank, understanding the risks of business entitlements and working closely with business and IT stakeholders to remediate complex database changes ⢠Created project management reporting and analytics for a $1.5 million dollar project ⢠Consumed monthsâ worth of qualitative data and developed a suite of dashboards that was reported to executive-level senior management at the clientâs wealth management department ⢠Enhanced client's primary stakeholders reporting capabilities, which enabled client stakeholders to respond to audit with updates and was met positively by all parties ⢠Created business requirements documents (BRD) and architecture diagrams based on requirements gathered from client discovery workshops Show less
2018 - 2018
pwc
Advisory Technology Consulting Intern
⢠Met with client, attended discovery workshops, understood current state systems, and identified requirements ⢠Prepared slide decks for discovery workshops with client ⢠Prepared product backlog with detailed user stories and created process flow diagrams for future state systems ⢠Competed and won 3rd place in DonorsChoose Data Analytics Project competition among 50 teams ⢠Won âBest Technology Solutionâ award for salesforce project in intern hackathon competition
2017 - 2017
infiniumhe inc.
Marketing Research Intern
⢠Identified customer segments and target market based on market research. ⢠Created Marketing plan, branding strategies, and financial projections. ⢠Defined business plan and business model canvas. ⢠Designed and developed companyâs website https://www.infiniumhe.com/
2016 - 2018
iowa state university
Head Teaching Assistant
⢠Worked with instructor to improve class practices and processes for 1200 students. ⢠Managed and trained 30 Computer Science Teaching Assistants. ⢠Handled concerns of students and Teaching Assistants. ⢠Developed training materials for Teaching Assistants. ⢠Evaluated Teaching Assistants and provided constructive feedback. ⢠Participated in online class discussions. ⢠Served as a substitute for the instructor and taught lecture sessions. ⢠Maintained the learning management systems Blackboard and Canvas. ⢠Scheduled labs and office hours for Teaching Assistants. ⢠Monitored 30 lab sections. Show less
2013 - 2016
cognizant
Senior Software Engineer
⢠Planned, managed, and developed Agile Java projects for Retail clients ⢠Estimated user stories, time, resources, and efforts required for each sprint ⢠Delivered high-quality projects with 0 critical defects and 0 showstoppers ⢠Conducted weekly team meetings, addressed issues, assigned tasks, and monitored project progress
2010 - 2012
renault nissan technology business centre india
Software Engineer
⢠Designed Java applications for distributing instructions to individual workstations of the assembly line in Renaultâs automobile manufacturing plant ⢠Automated activity report generation which reduced the efforts spent from 3 hours to 15 minutes ⢠Resolved functional and technical issues reported by the testing and quality assurance teams ⢠Mentored and trained new recruits in coding standards and best practices
Experience
25 Skills
Agile Software Development
analytics
Application Development
architecture
auditing
Consulting
CRM
Customer Relationship Management (CRM)
Design
financial services
Jira
LESS
Manufacturing
Project Management
quality assurance (QA)
Salesforce
sdlc
Software Development Life Cycle (SDLC)
Software Engineer
Technical Design
Telecommunications
test
testing
Web
Web Application Development
Education
2016 - 2018
iowa state university
Master of Business Administration (MBA)
2016 - 2018
iowa state university
Master of Science in Information Systems (MSIS)
2014 - 2016
bits pilani birla institute of technology and science
Master of Science - MS
Computer Software Engineering
2006 - 2010
anna university
Bachelor of Information Technology (B.Tech.)
1992 - 2006
don bosco school egmore
