About

Adarsh Kumar is an experienced Software Engineer with a strong background in Escalation Management. He is a skilled Social Media Analyst with a demonstrated history of working in the internet industry. Adarsh is an expert in Crisis Management, Communication, Risk Assessment, Social Media Communications, and Social Media Marketing. He has a B.Sc in COMPUTER SCIENCE focused on Computer and Information Sciences and Support Services from Hindustan College of Arts & Science. Currently, Adarsh works at cvc networking as a Software Engineer. He is responsible for developing and maintaining software applications that meet the needs of the company's clients. Adarsh has a deep understanding of software development and is proficient in various programming languages. Prior to his current role, Adarsh worked at Cred as a Social Media Analyst. As part of the social media escalation team, he handled all customer queries and complaints raised on various social platforms, including Twitter, PlayStore, and Facebook. He connected with customers through calls, emails, and social platforms to offer the best possible resolution. Adarsh also ensured to solve prospect and customer issues, complaints, queries in close coordination with other departments including payments, reward merchants, and production. Adarsh's previous experience also includes working as a Chats and Emails Executive at Cred. He communicated with customers through live chat or email to answer questions, solve problems, and troubleshoot. Adarsh holds a Master of Science (MS) in Data Science from Liverpool John Moores University and a B.Sc in COMPUTER SCIENCE from Hindustan College of Arts & Science. He has a relevant experience of 3.60 years and is proficient in various TechStacks related to Software Engineering. Adarsh is a strong media and communication professional who can handle complex situations with ease.