Aditya Singh Rathore

Product @ Bik.ai | BITS Pilani |

2.1

Years of Experience

Education

birla institute of technology and science pilani

Companies

bik, swift, pyrotech electronics, department of publicity public relations bits pilani goa campus

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Experience

2022 - Present
bik
Associate Product Manager
- Worked with a business unit consisting of 8 developers, 1 designer, 1 product manager, and 2 customer success executives. Our team was responsible for building BIK from scratch and delivering the product on time after months of hard work. The company pivoted to this product after 4 weeks. - Developed and managed WhatsApp Template Management and Template Creation, allowing users to build new templates and work with an existing library of pre-approved templates, which reduced the time spent sending out the first broadcast by 50%. - Collaborated with my manager to ideate, design, and build an Omni-channel, No-Code Chatbot solution capable of NLP and end-to-end e-commerce journeys in just 3 months. This resulted in taking the freshly pivoted company from 0$ to 300K$ ARR in 5 months. - Significantly enhanced Chabot Builder V1 by collaboratively adding 20+ use cases that could be solved using the builder with the team. - Successfully handled chatbot onboarding for over 15+ clients, and prepared demos for over 20+ demos. - As part of Chatbot Builder V2, we exposed the internal Chatbot Builder V1 to clients with UI/UX enhancements. We also introduced new integration use cases and a Browse library for templated flow, which reduced onboarding time from 2 days to 10 minutes. - Currently, we are working on building Chatbot Builder V2 to be self-serve and to drive revenue for clients while ensuring adoption.
2021 - 2022
swift
Product Management Intern
- Designed and built an "RTO Risk Reduction" module, which helped reduce the number of fake and risky deliveries. This module was the headline product for the company. The module sends a COD order confirmation bot message to the risky addresses, along with a message for converting COD orders to Prepaid via WhatsApp using Kaylera. - This automated vendor allocation process uses models created from historical business data. The logic ensures that clients are offered the cheapest available option based on vendor rate cards and the buyer's location zone. - Worked on Seller-facing product features from start to finish and prepared PRDs, wireframes and system design flow for the same. - Conducted NPS surveys to gauge customer satisfaction. - Worked closely on building UI mocks for new feature development - Worked closely with all the other stakeholders to work in unison in order to solve customer problems.
2019 - 2019
pyrotech electronics
Intern
2019 - 2020
department of publicity public relations bits pilani goa campus
Chief Coordinator