Scrum Master at Amdocs |
Years of Experience
graphic era hill university, st.marys convent school
amdocs, amdocs, amdocs, amdocs, amdocs
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2021 - Present
Working on Amdocs Ensemble CSM product which comprises of technology stack of C, C#, Unix, SQL, Power Builder, React, Tuxedo.• Serve as a scrum master for multiple, distributed scrum teams, with a focus on coaching the team on agile values and practices and encouraging them to continuously improve.• Assist the team and product manager with user story development and backlog grooming, including identifying unaccounted work using JIRA, Confluence, Kanban, HP ALM.• Facilitate all scrum ceremonies like release planning, sprint planning, sprint reviews, sprint retrospectives, and stand-up.• Able to facilitate the effective breakdown of epics into user stories, to attain high levels of sprint velocity within corporate constraints, to plan and execute against sprint roadmaps• Track iteration status and resolve stalled or blocked user stories as needed and contribute to product roadmap planning, project scheduling, and release management• Facilitate all scrum ceremonies between different teams like System Testing, Project Managers, Product Owners, Release Managers, Pro-duction Support and Operations across all environments like System Test, Product Integration Test, Volume Test, User Acceptance Test and Production.Apply knowledge of the value of metrics and incremental delivery, tasks, backlog tracking, burndown metrics, velocity, user stories, etc.• Leading the Complete Ensemble Ramp up from Legacy to Online ver-sion using React, Dotnet technologies.• Leading the Digital Esim Functionality for Handset/Watches, Lightico Integration for Loan Document Signing, Real Time Billing, etc.• Development of various Change Request, UAT Bug Fixing, Integration Bug Fixes and High Priority Production Defects Fixing.
2018 - 2021
Senior Software Developer
Mentoring other software engineering staff and Participate in man-dated engineering reviews• Preparation of Detail design documents for the software changes and involved in solving various Prod, PIT and various Testing issues.• Plan, coordinate and conduct multiple complex software engineering activities and Participate in continuous improvement initiatives.• Devise new approaches, apply existing criteria in new ways and draw conclusions from comparative situations.• Make recommendations on the assessment of tools and software products• Learned and Developed RESTFul Web Services on Dotnet Technology and prepare Test Suite using Postman.• Lead the Digital Esim Functionality for SIMO Operations development and testing across all env and channels.• Lead and Developed the functionality to move payments system from Tsafe to Buynet.• Lead the Bill Formatter/Credit Notes change from AMDD to more advanced Brite Bill system.• Lead the Insurance Administration Partner change from CWS to Chubb.• Learned and Developed Web Services on C based Systems using gSoap utility and prepare Test Suite using SoapUI.• Implemented the Auto Switching functionality for MNP operations and legacy with Web Services Architecture.• Developed the Device booking functionality for Enjoy Agents.• Developed the functionality to change the Bill Experience from Vat Ex to Vat inc.
2016 - 2018
Developed Tuxedo services to check customers data on calling time so that voice quality can be increased for the customer who are hard of hearing.• Replaced legacy credit check system with Micro service based archi-tecture.• Modified the existing API’s in order to coordinate with new CRM.• Developed various application for the ESIM project• Implemented Double Check System for the validation of customer data and ID card scans for new Debit customers• Implemented One Check Credit system by replacing legacy credit check system.• Modified the existing Mobile Number Portability System.• Implemented GDPR Security settings in the system• Implemented various EAI services for contract summary request, get letter request, get subscriber info, etc.• Implemented Tolerant Match in place of Fuzzy Double systems for Address verification.• Enhanced the system to allow MASS Changes to do from Online Channel.
2015 - 2016
• Created CopyBan Self Service GUI for DB Extract which imports data from Production to ST env by scrambling sensitive data.• Created Web App “Kabala” – keeps tracks of employee fun activities, events and contributions.• Upgraded and setup the ARMT and Feasibility portal which keeps track of the Change request activity, milestone and % covered. Resolved issues in MyTc sofware.• Created sophisticated, imaginative and efficient solutions to ease the work of Testers, Release Managers, DBA’s, PMO’s. • Developed high-quality code, established development standards and led by example• Designed reusable components by utilizing various standard frameworks• Evaluated requirements and initial mock-ups; made technology recommendations that supported optimal construction, maintenance and performance
2014 - 2015
DevOps Engineer, Integration Engineer
• Setup Continuous Integration for more than 20 Non Amdocs applications with the help of Jenkins, CVS, Ant, Make and Expect.• Created 3 version architecture (Prod /Test/Dev) and set up sync between them by using python scripting and CVS as a source control system.• Replaced the Serena Changeman (source control) with Perforce and setup new build servers using Powershell scripts and Python/shell scripts. Tools involved are Perforce, PowerBuilder, PowerGen, Jenkins, Sybase Sysam Server.• Led the migration from Solaris server to Linux server by upgrading the tools used for the application. Weblogic 12c, Apache Tomcat and Web server, ant, openssl are the main tools.• Upgrade and Modify the application code in order to facilitate the new OpenSSL version for better communication with Scufa Software.• Setup new Citrix servers and advanced softwares. Key softwares are HP ALM, HP UFT, PowerBuilder, Abinitio, Serena Changeman, etc.• Successfully carried out more than 10 Production releases for Vodafone Romaina and also automated the processes according to customer requirements. Keys components are CRM, OMS, OPX, LMS having Weblogic, Apache Web Server and Tomcat as Deployer.• Setup 7 new build servers for Vodafone UK which mainly focus on Ensemble, Enabler, API builds.• Setup Continuous Integration for Vodafone Netherlands Mosa Division having Jenkins as a build tool and SVN as repository.• Successfully applied self-service CopyBan GUI tool in Net Brazil, TEF Argentina and Chile, PCS Indonesia.
Application Programming Interfaces (API)
Customer Relationship Management (CRM)
Software Development Life Cycle (SDLC)
2009 - 2013
graphic era hill university
Bachelor of Technology (B.Tech.)
2007 - 2009
st.marys convent school