Aditya Dubey

Application Support Lead

9.3

Years of Experience

Education

galgotia university

Companies

eli lilly and company, nagarro, zs associates, zs associates, cybage, infosys, h3technologies llc

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Experience

2022 - Present
eli lilly and company
Application Support Lead
2021 - 2022
nagarro
Associate Staff Engineer
2019 - 2021
zs associates
Senior Software Support Engineer
2017 - 2019
zs associates
Software Support Engineer
2016 - 2017
cybage
Technical Support Engineer
2015 - 2016
infosys
Application Support Engineer
Implementing software development lifecycle (SDLC) activities such as development, testing, implementation and support Participate in knowledge management Interface with the internal team to ensure high-quality deliverables within the guidelines, policies, and norms of Infosys. Design and implementation of interfaces between the SQL databases and other Corporate tools Documentation of the above activities. These tasks will constitute the Core Task of the support, but may be extended as deemed appropriate in accordance with business need. Provide L2 level support for various web based application like OEMS [Infy BPM Product] Sanity, Performance and maintenance and production support and maintenance of associated documentation. Show less
2015 - 2015
h3technologies llc
Internship Trainee
*Demonstrate product functions and features to internal and external customers either in person or remotely * Collect requirements, analyze businesses and execute process workshops. *Prepare necessary project documentations associated with implementation like manuals, customer query data, issue logs and their resolution. * Maintain a high level of customer satisfaction through professional communication and consistent and timely follow up. * Manage escalated support activities from initial report and documentation through resolution. * Identify, recreate, research, prioritize and resolve product issues; documenting knowledge gained. * Test our products with the latest product updates from Sage and report any issues to Product Management. * Provide content for our internal Knowledge-base and customer facing Support Forums. Show less