Aditya Dutta
Customer Success | Customer Experience | Technical Support | Digital Transformation | Program Management
Aditya Dutta is an accomplished Support Operations professional with over 14 years of experience in Products and Services support across various industries. He has a strong international work experience of 7+ years and holds an undergraduate degree in Engineering and Post Graduate in Manag
Show more
16.8
Years of Experience
Education
edhec business school, itm, st. pauls school gwalior
Companies
khoros, khoros, lithium technologies, autodesk, autodesk, allwikan software pvt ltd, edhec business school, starhub, credit suisse, tech mahindra, hcl
Reach out to Aditya Dutta via Email, InMail and SMS drip
by installing Chrome extension
Aditya's contact details
Experience
2019 - Present
khoros
Senior Manager, Support Services
- Working in a capacity as Senior Manager, Support Services, and Site Leader for Support Org in Bangalore.- Overseeing four different functions - Outage Team, Frontline DevOps Team, Process Operations group, and the Incident Management practice.- Overall team size of 17 including three managers and a technical Lead- Developed the Outage and Frontline DevOps from scratch.- Established the Incident Management Practise in Technical Support. - Responsible for monthly Support Metrics reporting to the Executive Leadership Team and Senior Leadership Teams across different verticals in the CCO Org.- Participate in Support strategy discussions and outline forward-looking priorities and initiatives for the upcoming fiscal year.- Develop and maintain relationships with leaders within support and cross-functionally with R&D, TAMs, CSMs, etc.- Represent Khoros Support at industry conferences as a speaker.- To be able to build a strong professional work culture, striving to achieve even stretch goals at times, maintain low attrition and extraordinary delivery of Business SLA targets have been some of the key highlights of my tenure at Khoros.
2019 - 2019
khoros
Manager, Mission Critical Support
2019 - 2019
lithium technologies
Manager, Mission Critical Support
Khoros is the new name for "Lithium + Spredfast" merged entity.
2016 - 2018
autodesk
Senior Access Systems Analyst
• Continuously evaluate delivery systems/processes and layout out roadmaps for increased efficiency.• Evaluate and adopt newer technologies trends for higher productivity and cost optimization.• Initiate and Execute cross functional programs as per business requirements.• Lead Automation programs for achieve higher productivity requirements of non-technical teams.• Co-own the Systems team budget and identify opportunities for cost optimization.Programs==========Storage & Cost Optimization:- Program aims to reduce Storage footprint that runs upwards of 200 TB- It also aims to reduce cost footprint significantly.- Role entails Storage products evaluation and defining road map for adoption. Simulation Program:- On-Going Product & Download experience simulation program.- Aims to simulate ordering and download experience for users before release.- Robotics Process Automation (RPA) tool UiPath also used in the process. Continuous Deployments: - To shorten and automate deployment paths for product updates/patches.- Work with Build teams and product teams to develop strategy. FUT Enhancements: - The file Upload Tool provides unified platform and storage location for all products.- Product teams can upload code binaries from any system to Content Delivery Network.- Designed & Developed from scratch. - Enhancements include Enterprise PLM integration.Operations========== Product Delivery: - Software products delivery of over 700 software product flavors from over 50+ product groups. Automation: - Identified & Executed several opportunities for Automation. - Software Delivery operations are now 100% error free. Process Improvements: - Re-design processes for leaner and more efficient operations. - Work with cross-functional teams to regularly assess operations and identify improvement opportunities.
2013 - 2016
autodesk
Software Poduct Delivery
Part of a 200+ Global organization consisting of Order Entry, Supply Chain, Pricing Operations, New Product Introduction, and Program Management. I am currently engaged in Delivery of entire bouquet of Software products at Autodesk Singapore.
2013 - 2013
allwikan software pvt ltd
Business Development Manager
• Carry out Business Development / Sales Activities. • Formed strategic partnerships with vendors. • Make presentations to potential partners and secured tie-ups• Shared business proposal and revenue model with partners and closed in on deals.
2012 - 2013
edhec business school
Global MBA Student
EDHEC Business School has been ranked 34 worldwide by the Economist. It is a prestigious "Grand Ecole" programme based out of Nice in France.HULT Global Case Challenge 2013 ( http://www.hultprize.org/ ): - Participated with a team of four. The case topic being "Food Security in Urban Slums".- Hosted events to showcase the EDHEC MBA to prospective students.On-line Education Portal:- Developed concept and strategy for an upcoming on-line education portal.- The portal that offers absolutely free video tutorials is expected to go live in 6-8 months.MBA Newsletter Team:- Guest writer for EDHEC Business School's MBA Newsletter team.http://www.edhec-mba.com/news/mba-news/pr-declan-murphy-phd-princeton-university-on-learning-the-hard-skills-of-leadership-180153.kjsp?RH=theseus07#.UQrg77_0W3o
2011 - 2012
starhub
Lead Systems Analyst
2009 - 2011
credit suisse
Senior Weblogic Administrator
2008 - 2009
tech mahindra
Team Lead for British Telecom
2005 - 2008
hcl
Lead Engineer
Experience
13 Skills
Customer Experience
Customer Retention
DevOps
Incident Management
Leadership
operations
Program Management
R
Research and Development (R&D)
SaaS
Senior Software Engineer
strategy
Technical Support
Education
2012 - 2013
edhec business school
Master of Business Administration (MBA), Nice, France
Global Leadership
2001 - 2005
itm
Bachelor of Engineering (B.E.)
Electronics and Communication
1999 - 2001
st. pauls school gwalior
Senior Secondary School
Colleagues at khoros
Show more
Others named Aditya
Colleagues at khoros
Show more
Colleagues at lithium technologies
