Profile

Aditya Dutta

Customer Success | Customer Experience | Technical Support | Digital Transformation | Program Management

Aditya Dutta is an accomplished Support Operations professional with over 14 years of experience in Products and Services support across various industries. He has a strong international work experience of 7+ years and holds an undergraduate degree in Engineering and Post Graduate in Manag

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16.8

Years of Experience

Education

edhec business school, itm, st. pauls school gwalior

Companies

khoros, khoros, lithium technologies, autodesk, autodesk, allwikan software pvt ltd, edhec business school, starhub, credit suisse, tech mahindra, hcl

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Experience

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    2019 - Present

    khoros

    Senior Manager, Support Services

    - Working in a capacity as Senior Manager, Support Services, and Site Leader for Support Org in Bangalore.- Overseeing four different functions - Outage Team, Frontline DevOps Team, Process Operations group, and the Incident Management practice.- Overall team size of 17 including three managers and a technical Lead- Developed the Outage and Frontline DevOps from scratch.- Established the Incident Management Practise in Technical Support. - Responsible for monthly Support Metrics reporting to the Executive Leadership Team and Senior Leadership Teams across different verticals in the CCO Org.- Participate in Support strategy discussions and outline forward-looking priorities and initiatives for the upcoming fiscal year.- Develop and maintain relationships with leaders within support and cross-functionally with R&D, TAMs, CSMs, etc.- Represent Khoros Support at industry conferences as a speaker.- To be able to build a strong professional work culture, striving to achieve even stretch goals at times, maintain low attrition and extraordinary delivery of Business SLA targets have been some of the key highlights of my tenure at Khoros.

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    2019 - 2019

    khoros

    Manager, Mission Critical Support

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    2019 - 2019

    lithium technologies

    Manager, Mission Critical Support

    Khoros is the new name for "Lithium + Spredfast" merged entity.

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    2016 - 2018

    autodesk

    Senior Access Systems Analyst

    • Continuously evaluate delivery systems/processes and layout out roadmaps for increased efficiency.• Evaluate and adopt newer technologies trends for higher productivity and cost optimization.• Initiate and Execute cross functional programs as per business requirements.• Lead Automation programs for achieve higher productivity requirements of non-technical teams.• Co-own the Systems team budget and identify opportunities for cost optimization.Programs==========Storage & Cost Optimization:- Program aims to reduce Storage footprint that runs upwards of 200 TB- It also aims to reduce cost footprint significantly.- Role entails Storage products evaluation and defining road map for adoption. Simulation Program:- On-Going Product & Download experience simulation program.- Aims to simulate ordering and download experience for users before release.- Robotics Process Automation (RPA) tool UiPath also used in the process. Continuous Deployments: - To shorten and automate deployment paths for product updates/patches.- Work with Build teams and product teams to develop strategy. FUT Enhancements: - The file Upload Tool provides unified platform and storage location for all products.- Product teams can upload code binaries from any system to Content Delivery Network.- Designed & Developed from scratch. - Enhancements include Enterprise PLM integration.Operations========== Product Delivery: - Software products delivery of over 700 software product flavors from over 50+ product groups. Automation: - Identified & Executed several opportunities for Automation. - Software Delivery operations are now 100% error free. Process Improvements: - Re-design processes for leaner and more efficient operations. - Work with cross-functional teams to regularly assess operations and identify improvement opportunities.

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    2013 - 2016

    autodesk

    Software Poduct Delivery

    Part of a 200+ Global organization consisting of Order Entry, Supply Chain, Pricing Operations, New Product Introduction, and Program Management. I am currently engaged in Delivery of entire bouquet of Software products at Autodesk Singapore.

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    2013 - 2013

    allwikan software pvt ltd

    Business Development Manager

    • Carry out Business Development / Sales Activities. • Formed strategic partnerships with vendors. • Make presentations to potential partners and secured tie-ups• Shared business proposal and revenue model with partners and closed in on deals.

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    2012 - 2013

    edhec business school

    Global MBA Student

    EDHEC Business School has been ranked 34 worldwide by the Economist. It is a prestigious "Grand Ecole" programme based out of Nice in France.HULT Global Case Challenge 2013 ( http://www.hultprize.org/ ): - Participated with a team of four. The case topic being "Food Security in Urban Slums".- Hosted events to showcase the EDHEC MBA to prospective students.On-line Education Portal:- Developed concept and strategy for an upcoming on-line education portal.- The portal that offers absolutely free video tutorials is expected to go live in 6-8 months.MBA Newsletter Team:- Guest writer for EDHEC Business School's MBA Newsletter team.http://www.edhec-mba.com/news/mba-news/pr-declan-murphy-phd-princeton-university-on-learning-the-hard-skills-of-leadership-180153.kjsp?RH=theseus07#.UQrg77_0W3o

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    2011 - 2012

    starhub

    Lead Systems Analyst

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    2009 - 2011

    credit suisse

    Senior Weblogic Administrator

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    2008 - 2009

    tech mahindra

    Team Lead for British Telecom

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    2005 - 2008

    hcl

    Lead Engineer

Experience

13 Skills

Customer Experience

Customer Retention

DevOps

Incident Management

Leadership

operations

Program Management

R

Research and Development (R&D)

SaaS

Senior Software Engineer

strategy

Technical Support

Education

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    2012 - 2013

    edhec business school

    Master of Business Administration (MBA), Nice, France

    Global Leadership

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    2001 - 2005

    itm

    Bachelor of Engineering (B.E.)

    Electronics and Communication

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    1999 - 2001

    st. pauls school gwalior

    Senior Secondary School

Colleagues at khoros

Shalin Amin

Software Engineer III

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Karan Shah

Senior Software Engineer

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Shailesh Singh

Software Engineer II

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Sharath T P

Software Engineer

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Others named Aditya

Aditya Chaubey

Software Consultant

 at khoros

Aditya Tripathi

Software Engineer

 at khoros

Aditya Gupta

Advanced Software Engineer

 at khoros

Aditya Mittal

Member of technical staff II

 at khoros

Aditya Vats

 at khoros

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Colleagues at khoros

Shreyas S K

Machine Learning Engineer

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Shruti Agarwal

Software Engineer 2

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Shweta Sangam

Software Engineer 2

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Simran Agarwal

Software Engineer 1

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Colleagues at lithium technologies

Harsh Gupta

Software Development Engineer 2

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Maureen Dee

Technical Support Engineer and Analyst

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