Alicia Finch
Security Vulnerabilities Analyst, Remediation Coordination, and Enforcement at NortonLifeLock
22.5
Years of Experience
Education
Companies
nortonlifelock, symantec, mobile posse, bamboo solutions, time warneraol
Reach out to Alicia Finch via Email, InMail and SMS drip
by installing Chrome extension
Alicia's contact details
Email (Verified)
aliXXXXXXXXXXXXXom
Experience
2018 - Present
nortonlifelock
Security Vulnerabilities Analyst, Remediation Coordination, and Enforcement
2013 - Present
symantec
Sr. SRE, Vulnerability Analyst Remediation Coordination and Enforcement
NOC Technical Analyst Monitor and maintain customer facing storage and information management solutions. - Coordinate communications with the Operations team - Implement solutions to technical issues, managing the relationship between host owners and their internal customers. - Edit and create troubleshooting and problem resolution documentation - Led the team responsible for creation and implementation of new monitoring solutions, eliminating the need for multiple monitoring screens and improving Tier 1 performance. - Expanding the responsibilities of the existing Tier 1 team to include documentation creation, event management and coordination, and overall process improvement - Aggressively addressed process gaps and communication shortcomings
2012 - 2014
mobile posse
Independent Contractor
Managed a small team of QA engineers and device testers, coordinated and managed the relationships with mobile phone carriers and device manufacturers, supported internal user infrastructure (IC/desktop support, active directory and access management, and device procurement), managed application testing, release schedules, resource allocation and the application certification process, and took part interviewing, hiring, and personnel decisions. - Managed the complete overhaul of testing procedures and processes - Implemented asset tracking, tagging, and management - Created extensive 'How-To' documentation - Managed the beginnings of Customer Care Automation - Expanded the duties and responsibilities of the existing QA team - Created a 'Development Operations' team and implemented a new standard for internal operational support.
2010 - 2011
bamboo solutions
Knowledge Management Analyst
Organized, edited, compiled, and developed the Knowledge Base for Bamboo Solutions
2000 - 2010
time warneraol
System Administrator
The Test Operations team provided and maintained development and testing environments for use by internal and external development groups, quality assurance engineers, and partners. Specific Accomplishments: - Provided QA and Developer support on a large physical infrastructure, resolving technical issues as well as clarifying policy and procedure (approximately 2000 total physical and virtual hosts) - Managed our Mercury Quality Center and Performance Center applications. - Managed a year long 1500 host, 5000 interface physical relocation and network migration project, directing and co-coordinating 4 separate teams and saving the company over 300,000 dollars in PCI compliance related fines and penalties. - Coordinated new software installations for AOL proprietary applications, apache/tomcat, AIM, MAIL, Weblogic via a proprietary Satellite/Provisioning Server. - Provided daily status updates and extensive end to end communications to our customer base. - Managed daily status calls with the individual contributors from the groups we were working with. - Maintained and administered on a variety of platforms and assorted UNIX flavors, coordinating with our Engineering/Design Team and the Infrastructure team in order to better accommodate our customer groups. - Provide customer support for or Dev and QA groups. - Coordinated the migration of 1200 RedHat hosts to CentOS over a 6 month period. - Coordinated the migration of customer applications from Sybase to MySQL and Weblogic to Apache - Documented application architecture, department policy and procedure as well as step-by-step instruction for peers and partners using the test environments (examples available upon request) - Assisted organization Project Managers with project intake, which included gathering customer requirements, allocating personnel and physical resources, and prioritizing projects
Experience
31 Skills
Administrative
Agile Project Management
Automation
business analysis
Communication
Data Analysis
Event Management
Excel
Hiring
infra
Infrastructure
Leadership
linux
Mobile
operations
Problem solving
Process Improvement
procurement
Project Management
quality assurance (QA)
Scrum
security
Site Reliability Engineering
Solaris
SRE
storage
system administration
test
testing
Troubleshooting
Unix
Education
