Profile

Alicia Finch

Security Vulnerabilities Analyst, Remediation Coordination, and Enforcement at NortonLifeLock

22.5

Years of Experience

Education

Companies

nortonlifelock, symantec, mobile posse, bamboo solutions, time warneraol

Reach out to Alicia Finch via Email, InMail and SMS drip

by installing Chrome extension

Alicia's contact details

Email

Email (Verified)

alXXXXXXXXXXXXXXom

Experience

  • img

    2018 - Present

    nortonlifelock

    Security Vulnerabilities Analyst, Remediation Coordination, and Enforcement

  • img

    2013 - Present

    symantec

    Sr. SRE, Vulnerability Analyst Remediation Coordination and Enforcement

    NOC Technical Analyst Monitor and maintain customer facing storage and information management solutions. - Coordinate communications with the Operations team - Implement solutions to technical issues, managing the relationship between host owners and their internal customers. - Edit and create troubleshooting and problem resolution documentation - Led the team responsible for creation and implementation of new monitoring solutions, eliminating the need for multiple monitoring screens and improving Tier 1 performance. - Expanding the responsibilities of the existing Tier 1 team to include documentation creation, event management and coordination, and overall process improvement - Aggressively addressed process gaps and communication shortcomings

  • img

    2012 - 2014

    mobile posse

    Independent Contractor

    Managed a small team of QA engineers and device testers, coordinated and managed the relationships with mobile phone carriers and device manufacturers, supported internal user infrastructure (IC/desktop support, active directory and access management, and device procurement), managed application testing, release schedules, resource allocation and the application certification process, and took part interviewing, hiring, and personnel decisions. - Managed the complete overhaul of testing procedures and processes - Implemented asset tracking, tagging, and management - Created extensive 'How-To' documentation - Managed the beginnings of Customer Care Automation - Expanded the duties and responsibilities of the existing QA team - Created a 'Development Operations' team and implemented a new standard for internal operational support.

  • img

    2010 - 2011

    bamboo solutions

    Knowledge Management Analyst

    Organized, edited, compiled, and developed the Knowledge Base for Bamboo Solutions

  • img

    2000 - 2010

    time warneraol

    System Administrator

    The Test Operations team provided and maintained development and testing environments for use by internal and external development groups, quality assurance engineers, and partners. Specific Accomplishments: - Provided QA and Developer support on a large physical infrastructure, resolving technical issues as well as clarifying policy and procedure (approximately 2000 total physical and virtual hosts) - Managed our Mercury Quality Center and Performance Center applications. - Managed a year long 1500 host, 5000 interface physical relocation and network migration project, directing and co-coordinating 4 separate teams and saving the company over 300,000 dollars in PCI compliance related fines and penalties. - Coordinated new software installations for AOL proprietary applications, apache/tomcat, AIM, MAIL, Weblogic via a proprietary Satellite/Provisioning Server. - Provided daily status updates and extensive end to end communications to our customer base. - Managed daily status calls with the individual contributors from the groups we were working with. - Maintained and administered on a variety of platforms and assorted UNIX flavors, coordinating with our Engineering/Design Team and the Infrastructure team in order to better accommodate our customer groups. - Provide customer support for or Dev and QA groups. - Coordinated the migration of 1200 RedHat hosts to CentOS over a 6 month period. - Coordinated the migration of customer applications from Sybase to MySQL and Weblogic to Apache - Documented application architecture, department policy and procedure as well as step-by-step instruction for peers and partners using the test environments (examples available upon request) - Assisted organization Project Managers with project intake, which included gathering customer requirements, allocating personnel and physical resources, and prioritizing projects

Experience

31 Skills

Administrative

Agile Project Management

Automation

business analysis

Communication

Data Analysis

Event Management

Excel

Hiring

infra

Infrastructure

Leadership

linux

Mobile

operations

Problem solving

Process Improvement

procurement

Project Management

quality assurance (QA)

Scrum

security

Site Reliability Engineering

Solaris

SRE

storage

system administration

test

testing

Troubleshooting

Unix

Education

    Colleagues at nortonlifelock

    Ragu K

    Software Engineer

    imgPhoneimgEmail

    ROHIT KUMAR

    Senior Business Analyst

    imgPhoneimgEmail

    RAJAPRABU R

    Senior Software Quality Assurance Engineer

    imgPhoneimgEmail

    Rajaraman Raghuraman

    Principal Software Engineer

    imgPhoneimgEmail

    Rishi Jatania

    Software Development Engineer III

    imgPhoneimgEmail

    Show more

    Others named Alicia

    Alicia Livingston

    Software Quality Assurance Engineer

     at nortonlifelock

    Alicia Zhou

    Software Engineer

     at nortonlifelock

    Alicia Qi

    Software Engineer - AI Platform

     at nortonlifelock

    Alicia Jain

    SAP Consultant

     at nortonlifelock

    Alicia A.

    UX Researcher and Product Designer (Remote)

     at nortonlifelock

    Show more

    Colleagues at symantec

    Amit Shinde

    Sr Principal Software Engineer

    imgPhoneimgEmail

    ankit chhajed

    senior software qa engineer

    imgPhoneimgEmail

    ankush g

    Senior Software Development Engineer

    imgPhoneimgEmail

    anuj sahai

    principal software engineer, product owner

    imgPhoneimgEmail

    Anuradha Joshi

    Senior Engineer Software

    imgPhoneimgEmail

    Show more