Alina Sahoo
Data Analyst at Coinbase | Ex - Google
2.9
Years of Experience
Education
biju patnaik university of technology odisha, central board of secondary education, central board of secondary education
Companies
coinbase, google, callhub, mitti ke rang
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Email (Verified)
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Experience
2023 - Present
coinbase
Data Analyst - CX Analytics
CX - Everything related to the businesses that affects a customer's perception and feelings about it. Compliance - Screening, EDD & Complaints – Managed the development and implementation of Customer Screening metric dashboards to visualize data volumes, backlogs and queue/process inefficiencies, helped identify bottlenecks and boosted Screening ops efficiency by 5%. – Identified manual data reporting processes and automated them using Airflow for efficiency, saving 10+ Analyst weeks per year. – Owned and managed critical P0 data reporting requests for Screening as the primary point of contact, set up an on-call process to distribute workload and increase overall team knowledge. – Led collaborative sprint planning sessions, fostering communication between compliance stakeholders and analytics teams to define clear sprint goals and deliverables. – Streamlined decision-making processes for stakeholders across departments by documenting metrics and their interpretations, reducing the time spent deciphering dashboard data.
2021 - 2023
google
Data Analyst - Trust and Safety
Trust & Safety - Solutions - Service Delivery - Business Strategy & Operations - Workforce Management Trust & Safety - Solutions - Intelligence - Intel Collections - 3P Intel – Revolutionized reporting with complex dashboards, saving 120+ monthly hours. Resolved data discrepancies, ensuring accurate reporting and forecasting. – Built data-driven infrastructure with Data Studio for real-time insights on abuse alerts by region. Achieved 80% team efficiency boost and halved response time. – Partnered directly with the Third Party Intelligence Program team as the first data hire, engaging with multiple stakeholders and PMs, increasing the team’s data capabilities by 60%. – Streamlined program management for 10 ongoing projects via efficient task tracking and bi-weekly progress reports, reduced team meeting time by 40%. – Orchestrated and executed a large scale community event for new graduate Googlers in India, titled "Noograds - India Leads", drew over 100 participants from across India and delivered a high-energy event. – Spearheaded the Google India Photography Club’s (GFrames) cultural fests, managing a team of 15+ photographers and coordinating 10+ events with 1000+ attendees, resulting in a 30% increase in event attendance and community engagement.
2021 - 2021
callhub
Product Specialist
- Troubleshooted and resolved complex technical issues for CallHub application, reducing customer support issues by 20% and increasing customer satisfaction rate by 15%. - Collaborated with customers and internal stakeholders to identify and resolve application-related problems, resulting in $600 savings in annual support costs.
2020 - 2021
mitti ke rang
Data Analyst
Experience
62 Skills
Airflow
analytics
Apache Airflow
Artificial Intelligence (AI)
Business Analysis
Business Intelligence (BI)
Communication
Communication
Critical Thinking
customer satisfaction
Customer Support
Dashboards
Data Analysis
Data Analytics
Data Modeling
Data Reporting
Data Science
Data Science
Data Scientist
Data Structures
Data Visualization
Deep Learning
English
Exploratory Data Analysis
Feature Engineering
forecasting
Google Analytics
Google Sheets
Googling
HTML
infra
Infrastructure
Internet of Things (IoT)
Java
Leadership
Machine Learning
Microsoft Excel
Microsoft Office
Microsoft Word
MySQL
Natural Language Processing (NLP)
Object-Oriented Programming (OOP)
operations
Photography
Problem Solving
Product Management
Program Management
Project Management
Public Speaking
Python (Programming Language)
R (Programming Language)
SQL
Stakeholder Management
Statistical Data Analysis
Statistics
Storytelling
Strategic Planning
Strategic Thinking
strategy
Tableau
Teamwork
Web Content Writing
Education
2017 - 2021
biju patnaik university of technology odisha
Bachelor of Technology - BTech
Computer Science
2015 - 2017
central board of secondary education
All India Senior School Certificate Examination
CBSE - XII
2005 - 2015
central board of secondary education
All India Senior School Examination
CBSE - X
