Software and Data Analysis Coordinator
Years of Experience
george brown college, walmart, infosys, auribises technologies
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2023 - Present
george brown college
Software and Data Analysis Coordinator
Implementation Co-Lead: • Co-leading the implementation and management of Symplicity Accommodate, an ALS management system, to facilitate efficient accommodation processes. • Collaborating closely with cross-functional teams to ensure seamless integration and optimal functionality of the system. • Designing and delivering comprehensive user training programs to promote adoption and empower users to leverage the system's capabilities effectively. • Taking a pivotal role in configuring system settings, workflows, and user permissions to align with the organization's unique requirements and enhance user experience. Report Generation and Analysis: • Generating comprehensive reports on student accommodations, usage trends, and service effectiveness using data extracted from ALS and Counselling software. • Employing advanced data analysis techniques to identify patterns, trends, and actionable insights for improving services. • Creating visually appealing and informative reports using tools such as Microsoft Excel, and Power BI. Collaborating with Team and managers to understand reporting requirements and tailored reports to meet their specific needs. Process Optimization and Automation: • Leading efforts to automate manual processes within the system, resulting in significant time and resource savings. • Identifying opportunities for process improvement and implementing streamlined workflows to enhance operational efficiency. • Leveraging technology solutions, such as Power Automate, to automate repetitive tasks, including generating routine reports and sending notifications to stakeholders. • Ensuring data integrity and accuracy by implementing data validation measures and conducting regular system audits.
2021 - Present
Customer Service Manager
• Delivered friendly assistance with new hires throughout interviewing and hiring process. • Performed internal and external audits and research and administrative reviews of associates to support administration. • Partnered with management team to coordinate on-boarding and off-boarding processes. • Introduce higher standards for customer service and increased efficiency by streamlining operations. • Collaborate with upper management to improve customer service processes and support structures company wide. • Effectively implemented best training practices and learning principles in planning and creation of customer service instruction materials. • Document feedback results to assist the associates in identifying strengths and areas for growth. • Resolve customer complaints while prioritizing customer satisfaction and loyalty. • Assist with pricing questions, inventory availability and changes to existing order and shipping information.
2018 - 2021
Senior System Engineer
• Analyzed, designed, developed, and configured Web Intelligence and Crystal reports for high profile business users. • Created various simple and complex reports, mainly using business objects universes as data providers. • Created Web Intelligence reports utilizing SQL Queries, as per the Functional Specifications. • Developed various Charts, drill down reports, Vertical and Horizontal Tables using Web Intelligence. • Assessed and analyzed data using Microsoft excel, wrote complex SQL queries using joins, sub queries and correlated sub queries to retrieve data from the database. • Performed a variety of administrative activities such as data transformation, research, summary, and reconciliation, as well as prepared documents. • Gathered requirements from Business Analyst and created the specifications for development of Universe using Universe Designer - IDT • Responded to e-mails, phone calls, and in-person enquiries from senior employees, the clients, off-shore employees, and other team members using extensive understanding of processes, rules, and criteria. • Proposed technical feasibility solutions for new SQL queries and suggested options for performance improvement of reports. • Created manuals and taught training sessions to educate new joiners on software. • Worked in Agile Scrum Methodology with daily stand-up meetings, great knowledge working with Visual studio and tracking the projects using JIRA. • Implement training programs on reporting tools for both new joiners and clients.
2017 - 2017
Web Development Intern
• Completed 10 web design projects for 5 customers, employing my expertise of web technologies, Python, and databases. • Developed graphic and image assets for both content and digital marketing efforts. • Tracked and reported problems with site designs, providing remedial suggestions for resolution. • Designed highly engaging interactive user interfaces that complied with modern web standards.
Attention to Detail
Business Intelligence (BI)
User Experience (UX)
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