Alka Dhankhar

RC Team Lead


Years of Experience


itm, mdu


gartner, gartner, ericsson, towers watson, people strong hr services

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    2021 - Present


    RC Team Lead

    1. Supervise and direct the efforts of Recruiting Coordinators while providing strong leadership and guidance 2. Develop and set clear goals and ensure accountability as well as ownership 3. Develop strategy and drive execution. Partner with recruiting leadership team to plan and develop a short and long-term strategy for coordination and talent experience 4. Evaluate and develop strategies to enable a high level of productivity and efficiency from the Recruiting Coordinator function 5. Drive your team to deliver an outstanding candidate experience. Identify new opportunities to improve the hiring experience for our candidates, help drive consistency and compliance across our technology platforms to ensure data integrity and service. 6. Manage the process of scheduling and logistics of all interviews with recruiting and the business to ensure it meets/exceeds SLA’s 7. Ensure proper allocation of workload is equitable across the RC team and recommends re-deployment as appropriate 8. Help to develop metrics and mechanisms to measure the success of team and services which they provide 9. Identify areas for future process improvement based on the strategic direction of Gartner and the HR organization 10. Work collaboratively with the HR team on change management initiatives 11. Collaborate on key initiatives and projects  12. Assist with efforts across geographical regions to resolve and/or manage ongoing or specific operational issues and processes

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    2018 - Present


    Recruitment coordinator at Gartner

    ● Building & analyzing PowerPoint Presentations/Excel Reports, maintaining tracker and dashboards, track and maintain records and status of engagements in the tracking system ● Tracking referrals & generating reports on monthly basis ● Responsible for data management and integrity ● Calendaring, Scheduling & coordinating interviews and logistics across multiple locations, line of business, stakeholders, and time zones on Rooster Tool ● Tracking and updating candidates’ profiles on Workday (Sourcing till Offer) ● Escalation point for any last-minute interview requirements, act as point of contact for candidate, Hiring Manger or Recruiter ● Project Management ● Stakeholder Management ● Work closely with recruitment team to ensure all glitch free process & assist in the coordination of other recruiting activities as needed - Blitz day / Calibrations meetings ● Drive process improvements efficiencies ● Drafting quarterly newsletters for the whole global RC team

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    2016 - 2018


    Recruitment Coordinator

    • Partner with Team Leads, Talent Advisors and HR Interviewers to schedule all aspects of the recruiting process: phone screens, onsite interviews, working sessions. • Interaction with the managers for better understanding of their requirement. • Interaction with the candidates through phone who are eligible for a defined role. • Communicate interview details to candidates, ensuring that they have all necessary information. • Blocking manager’s calendar to ensure them about the candidate’s availability for the interview. • Act as first and primary point of contact on day-of-interview for both the candidate and interviewers. • Professionally handing all scheduling changes and any other glitches that occur. • Provide follow-up correspondence to candidates on recruiting status via phone and email. • Taking care of joining formalities. • Providing data to management of periodic basis. • Create the E Forms and Data Update Request forms for employees. The E Forms captures selected candidate’s details for HRMS and payroll and DUR is created to make changes • Ensure timely updates on SAP Success Factor (ITM tool) • Interacting with BGV team as a part of On Boarding Process.

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    2015 - 2015

    towers watson

    RTC coordinator

    • Responsible for the entire conduct of the academy. • Interaction with the clients for informing them about the programs that will take place during the entire academy. • Sharing the brochure and the entire details of the programs through e-mail with the client. • Tracking nominations received • Handling the payment procedure of the nominations

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    2014 - 2014

    people strong hr services


    Involved in human resource operations for Kotak life insurance. 1. Validation Process - profile screening on the basis of quality parameters. 2. Interview Management - calling, interview scheduling and collecting feedback 3. Offer Management 4.Follw - ups


15 Skills

Attention to Detail


End to End Recruitments




Microsoft Excel

Microsoft Word


Problem solving

Process Improvement






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    2013 - 2015


    Master of Business Administration (M.B.A.)


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    2010 - 2013


    Bachelor of Business Administration (B.B.A.)