Alka Mala
Technical Support Associate at Concentrix for EPS
8.1
Years of Experience
Education
dj college of engg. tech, patna central school
Companies
convergys, ibm
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Alka's contact details
Email (Verified)
alkXXXXXXXXXXXXXXom
Mobile Number
+91XXXXXXXX70
Experience
2017 - Present
convergys
Technical Support Associate
2016 - 2017
ibm
Associate Technical Operations- Windows Administrator
Worked in IBM as Windows Administrator for the client Schneider Electric (SE) which is a French Multinational Corporation specialized in energy management and automation solutions. There was a team 40 members administrating more that 2500 windows servers of different versions. - Worked on the servers 2000, 2003, 2008, 2008 R2 and 2012 R2. - Worked on tickets with severity 1, 2, 3 & 4 including both tool generated as well as User raised. - Tool used for working on tickets was Maximo. - Managed user profiles on the servers. - Created changes as per ITIL process for making changes on the servers, rebooting the server. - Worked on Physical servers, Hyper V Servers, VM Servers. - Worked on iDRAC and ILO for checking status of Physical machines. - Managed the servers by remotely logging to the servers. - Became Star Performer for the month of August 2016
Experience
7 Skills
Automation
French
ITIL
operations
servers
Technical Support
Windows
Education
2010 - 2014
dj college of engg. tech
Bachelor of Technology (B.Tech.)
Computer Science
2008 - 2009
patna central school
12th
MATHS,PHYSICS,CHEMISTRY,ENGLISH
