Profile

Alka Mala

Technical Support Associate at Concentrix for EPS

8

Years of Experience

Education

dj college of engg. tech, patna central school

Companies

convergys, ibm

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Alka's contact details

Email

Email (Verified)

alXXXXXXXXXXXXXXXom

Email

Mobile Number

+9XXXXXXXXX70

Experience

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    2017 - Present

    convergys

    Technical Support Associate

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    2016 - 2017

    ibm

    Associate Technical Operations- Windows Administrator

    Worked in IBM as Windows Administrator for the client Schneider Electric (SE) which is a French Multinational Corporation specialized in energy management and automation solutions. There was a team 40 members administrating more that 2500 windows servers of different versions. - Worked on the servers 2000, 2003, 2008, 2008 R2 and 2012 R2. - Worked on tickets with severity 1, 2, 3 & 4 including both tool generated as well as User raised. - Tool used for working on tickets was Maximo. - Managed user profiles on the servers. - Created changes as per ITIL process for making changes on the servers, rebooting the server. - Worked on Physical servers, Hyper V Servers, VM Servers. - Worked on iDRAC and ILO for checking status of Physical machines. - Managed the servers by remotely logging to the servers. - Became Star Performer for the month of August 2016

Experience

7 Skills

Automation

French

ITIL

operations

servers

Technical Support

Windows

Education

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    2010 - 2014

    dj college of engg. tech

    Bachelor of Technology (B.Tech.)

    Computer Science

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    2008 - 2009

    patna central school

    12th

    MATHS,PHYSICS,CHEMISTRY,ENGLISH

Colleagues at convergys

Abdul Syed

Analyst Systems

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Alka Mala

Technical Support Associate

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alok yadav

senior technical associate

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ashish bhatt

senior technical support associate at convergys for dell

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Atri Trivedi

Technical Support Specialist

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Colleagues at ibm

Komala M

Application Developer

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Komala Venkatachala

Cloud Automation Technical Lead

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Kondapaneni Srikanth

Senior Staff Software Engineer

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Kota Ruchishya

Associate Developer

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Nirali Kotak

Intermediate Software Engineer

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