Allan Burns
AWS DevOps Engineeer
6.4
Years of Experience
Education
coding temple, boston university, university of central arkansas, university of central arkansas, east arkansas community college
Companies
str, leanix, acrolinx, commonwealth financial network, gphomestay
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Experience
2022 - Present
str
AWS DevOps Engineer
2021 - 2022
leanix
Customer Success Engineer Associate
• Create new integration API data processors to configure incoming and outgoing data • Configure and troubleshoot customer integrations to LeanIX with the integration API and GraphQL • Modify the workspace data model and view model to customize LeanIX workspace functionalities beyond the scope of the UI’s self-configuration feature • Coordinate Jira tickets with other CSEs in weekly Agile sprint meetings and participate in Scrum board prioritization process • Test new solutions in LeanIX demo workspaces and deploy to customer instances • Support the company’s pre-sales team by providing technical expertise • Collaborate with the Technical Support team to provide level 3 support and ensure quick resolution to customer issues
2018 - 2021
acrolinx
Cloud Support Engineer
• Built and maintain shared CentOS cloud environment for eight members of the Support team to use for applying configuration changes through Ansible • Run Ansible playbooks to apply default configurations to new cloud instances and trained the rest of the Support team to the use new infrastructure-as-code workflow • Configured Terraform installation to launch AWS EC2 instances for test servers • Act as liaison to Cloud Platform team and create documentation for cloud process that Support takes over • Provide software support to SaaS customers including Amazon, Google, Facebook, IBM, et al. through Zendesk ticketing system • Investigate logs from product server and client integration and monitor performance telemetry in Datadog • Collaborate with integration developers on regular conference calls to discuss bug-related tickets • Reproduce customer issues with usage of Acrolinx software • Migrate customer data, configurations, users, and terminology from on premise installations to cloud-based instances. • Escalate software bugs and code-related issues to Berlin-based developers through JIRA tickets • Coordinate updates, maintenance, and new instance creation of Rackspace-managed AWS servers for customers’ cloud-based Acrolinx server installations
2017 - 2018
commonwealth financial network
Desktop Support Specialist
2015 - 2017
gphomestay
Service Desk Agent
Experience
25 Skills
Amazon Web Services (AWS)
Ansible
Application Programming Interfaces (API)
centos
Communication
Datadog
DevOps
Education
GraphQL
infra
Infrastructure
Integration
Jira
Pre-sales
Prioritization
Representational State Transfer (REST)
REST
SaaS
Sales
Scrum
servers
Technical Support
Terraform
test
ui
Education
2019 - 2019
coding temple
Full Stack Software Engineer Bootcamp
2009 - 2011
boston university
M ED
TESOL
2007 - 2009
university of central arkansas
MA
History
2005 - 2006
university of central arkansas
BA
History, minor in German
2003 - 2004
east arkansas community college
AA
General Education
