Profile

Allan Burns

AWS DevOps Engineeer

6.3

Years of Experience

Education

coding temple, boston university, university of central arkansas, university of central arkansas, east arkansas community college

Companies

str, leanix, acrolinx, commonwealth financial network, gphomestay

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Experience

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    2022 - Present

    str

    AWS DevOps Engineer

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    2021 - 2022

    leanix

    Customer Success Engineer Associate

    • Create new integration API data processors to configure incoming and outgoing data • Configure and troubleshoot customer integrations to LeanIX with the integration API and GraphQL • Modify the workspace data model and view model to customize LeanIX workspace functionalities beyond the scope of the UI’s self-configuration feature • Coordinate Jira tickets with other CSEs in weekly Agile sprint meetings and participate in Scrum board prioritization process • Test new solutions in LeanIX demo workspaces and deploy to customer instances • Support the company’s pre-sales team by providing technical expertise • Collaborate with the Technical Support team to provide level 3 support and ensure quick resolution to customer issues

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    2018 - 2021

    acrolinx

    Cloud Support Engineer

    • Built and maintain shared CentOS cloud environment for eight members of the Support team to use for applying configuration changes through Ansible • Run Ansible playbooks to apply default configurations to new cloud instances and trained the rest of the Support team to the use new infrastructure-as-code workflow • Configured Terraform installation to launch AWS EC2 instances for test servers • Act as liaison to Cloud Platform team and create documentation for cloud process that Support takes over • Provide software support to SaaS customers including Amazon, Google, Facebook, IBM, et al. through Zendesk ticketing system • Investigate logs from product server and client integration and monitor performance telemetry in Datadog • Collaborate with integration developers on regular conference calls to discuss bug-related tickets • Reproduce customer issues with usage of Acrolinx software • Migrate customer data, configurations, users, and terminology from on premise installations to cloud-based instances. • Escalate software bugs and code-related issues to Berlin-based developers through JIRA tickets • Coordinate updates, maintenance, and new instance creation of Rackspace-managed AWS servers for customers’ cloud-based Acrolinx server installations

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    2017 - 2018

    commonwealth financial network

    Desktop Support Specialist

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    2015 - 2017

    gphomestay

    Service Desk Agent

Experience

25 Skills

Amazon Web Services (AWS)

Ansible

Application Programming Interfaces (API)

centos

Communication

Datadog

DevOps

Education

GraphQL

infra

Infrastructure

Integration

Jira

Pre-sales

Prioritization

Representational State Transfer (REST)

REST

SaaS

Sales

Scrum

servers

Technical Support

Terraform

test

ui

Education

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    2019 - 2019

    coding temple

    Full Stack Software Engineer Bootcamp

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    2009 - 2011

    boston university

    M ED

    TESOL

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    2007 - 2009

    university of central arkansas

    MA

    History

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    2005 - 2006

    university of central arkansas

    BA

    History, minor in German

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    2003 - 2004

    east arkansas community college

    AA

    General Education

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Colleagues at leanix

Aritra Mondal

Software Engineer

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Daneris Cruz

Customer Success Manager

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Dan Gonzalez

Head Of Support

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Enkeleda Elezi

Senior Software Engineer

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Colleagues at acrolinx

Bhagya Gunasekar

Senior Cloud Platform Engineer

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Firdous Sultana

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James Ferguson

Enterprise Business Development Representative

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Subramanya Narayan

Senior Cloud Platform Engineer

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