Allan Kwan
Sr. Staff Product Designer @ ServiceNow
10.5
Years of Experience
Education
Companies
servicenow, servicenow, servicenow, forcepoint, forcepoint, forcepoint, pint inc., assistive opportunities
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Allan's contact details
Email (Verified)
adwXXXXXXXXXXXXom
Mobile Number
+16XXXXXXX77
Experience
2023 - Present
servicenow
Sr. Staff Product Designer
2020 - 2023
servicenow
Staff Product Designer
2018 - 2020
servicenow
Senior UX Designer
2017 - 2018
forcepoint
UX Design Engineer II
• Led customer research and feature design for Cloud Web security and Cloud Email security products, including policy configuration and reporting • Collaborated with business stakeholders to understand competitive landscape, gather feature requirements, and promote user-centered design thinking • Conducted user research to understand customer needs and identify how they intersect with product & business goals • Validated usability through testing low-fidelity prototypes, analyzing the results, and presenting design solutions to stakeholders & core development teams • Delivered low-fidelity mockups and performed end-to-end development implementation reviews to ensure a consistent user experience Show less
2015 - 2017
forcepoint
UX Design Engineer I
2014 - 2015
forcepoint
UX Designer
Contracted via Suna Solutions
2013 - 2014
pint inc.
Information Architect
• Led user research, design strategy, and project management for full-service web design & development agency with a diverse range of clients • Provided end-to-end UX guidance for all clients, including heuristic evaluation, competitive analyses, and storyboarding • Delivered sitemaps, functional specifications, wireframes, and interactive prototypes to clients and in-house development
2011 - 2013
assistive opportunities
HMI Design Engineer Assistant
• Assisted quadriplegic design engineer in basic day-to-day tasks • Enhanced usability of several composite screen interface panels by updating the placement and orientation of visual components in the UI • Participated in several team meetings and training sessions to refocus goals and find a common middle ground between engineering feasibility and customer needs
Experience
4 Skills
Design
designer
product designer
User Experience (UX)
Education
