Profile

Allen Kleiner

Engineering Manager at Segment

6.9

Years of Experience

Education

university of illinois, landon school

Companies

segment, segment, segment, impira, pinterest, pinterest, pinterest, pinterest, hackillinois, apple, wolfram, state farm, state farm, state farm, fairfax collegiate llc

Reach out to Allen Kleiner via Email, InMail and SMS drip

by installing Chrome extension

Allen's contact details

Email

Email (Verified)

akXXXXXXXXXXXXXXXXom

Experience

  • img

    2021 - Present

    segment

    Engineering Manager, Self-Service Growth

    Engineering manager, and founding member for our Self Service CX team. We're responsible for the health and growth of our self-service business. If you're an engineer looking to join a team responsible for pushing the Segment product forward for our customers, reach out -- I'm hiring! Some things that our team has shipped in the past 5 months: - A brand new self-service workspace home + source <> integration connection experience, leading to a ~20% lift in our north-star "activation" metric - A new UX around plan-selection and upgrades. This blew away the previous experience with ~2.5x more users upgrading plans, leading to a 7-figure lift in projected self-service ARR - An overhauled in-app contact support form. We dramatically improved the UX of the old flow, and built new features (such as the ability to view historical support requests). - A clear, 6-month product direction spanning sales enablement, growth product, app infra improvements, and UX clarity.

  • img

    2020 - 2021

    segment

    Staff Software Engineer, Design Systems

    Technical lead and sole engineer embedded within the design team. Helped establish a culture of shared design system ownership, bold product ideas, and visual consistency. Built a lot of the process, tooling, and architecture for the next major release of our design system, Evergreen. Pushed a good chunk of IC work that led to the largest visual overhaul in the history of the Segment app in ~3 months with no customer disruption. I also sourced + hired Segment's very first UX Engineer. Specific accomplishments below: - Overhauled Evergreen's styling architecture and simplified "theming" concepts - Created re-usable page-layout patterns + primitives - Re-skinned a vast majority of our app, including safely rolling out our new visual language - Re-built our navigation IA - Built a "tooltip walkthrough" framework - Led the design and re-architecture for Evergreen's docs site - Overhauled our entire frontend engineer interview loop

  • img

    2020 - 2020

    segment

    Senior Software Engineer, Growth

    Technical lead on the growth team. Worked up and down the stack, and developed a culture of ownership, rigorous data analysis, and shared product thinking amongst the team. In 4-months time, we moved the self-service ARR # by XX%. Some things we worked on: - SKU-specific upsell UIs - Simplified end-to-end invite UX (both for inviter + invitee) - Billing / non-payment enforcement and the corresponding product flows - Re-vamped onboarding survey + user intake - Re-vamped FTUX and workspace home

  • img

    2019 - 2020

    impira

    Software Engineer

    Spearheaded + acted as primary engineering owner of Impira's internal design system. Collaborated with design and engineering stakeholders to implement proper design rules and component abstractions that scaled product engineering velocity considerably. In addition, helped bring to life role-based access control within the enterprise app -- a table-stakes feature which unblocked substantial deal conversations in the sales pipeline.

  • img

    2018 - 2019

    pinterest

    Software Engineer, Social Product

    Helped lead the team with a heavy emphasis on bold product thinking, tight-knight design collaboration, and product consistency throughout our social engagement channels (messaging, board collaboration tools, and the invite funnel). Ideated and owned dozens of A/B experiments that saw consistent gains across social-related metrics. On-track to be promoted to Senior Software Engineer before I left.

  • img

    2018 - 2018

    pinterest

    Software Engineer, Core UI

    Worked across many of the core flows throughout the site to re-imagine and improve content retrieval for Pinners. Collaborated closely with design to reduce clutter and improve users' navigation experience on critical surfaces. Established and advocated for best practices by being one of the top code reviewers (by volume) at the company.

  • img

    2017 - 2018

    pinterest

    Software Engineer, Web Platform

    Built various tools and systems to help improve code quality, metrics confidence, and developer velocity for web engineers across Pinterest. Primarily worked on integration testing infrastructure and internal tooling to support engineering visibility into the deploy process. Laid the groundwork for widespread adoption of quality metrics by web engineering teams.

  • img

    2016 - 2016

    pinterest

    Software Engineering Intern

    Technical intern on the web platform team. Worked with a world-class design team to introduce a fresh coat of paint to pinterest.com. In addition, I worked on the first iterations of our now open-sourced React component library (https://github.com/pinterest/gestalt).

  • img

    2015 - 2015

    hackillinois

    Systems Director

    Oversaw, set up infrastructure for, and developed first iterations of the HackIllinois website (http://hackillinois.org). Maintained several tools and helped onboard new developers to the project. Skills used: Google App Engine (Python), Sass, and jQuery.

  • img

    2015 - 2015

    apple

    Software Engineering Intern

    Worked on the team responsible for MapKit JS, which was announced at WWDC 2018. https://developer.apple.com/videos/play/wwdc2018/212/ https://developer.apple.com/documentation/mapkitjs

  • img

    2014 - 2015

    wolfram

    Cloud Developer Intern & Developer Evangelist

    Developer evangelism and UI Engineering for the Wolfram Cloud Notebook. Notable accomplishments include mentoring the winning team at MHacks V. Skills used: A lot of JavaScript, debugging a lot of code , various APIs (Instagram, Venmo), Wolfram Language

  • img

    2014 - 2014

    state farm

    Systems Analyst Co-Op

    Led the development and implementation of a new testing strategy for State Farm's main view-layer framework. Helped multiple teams adopt a BDD methodology for testing user stories. Skills used: Java, JBehave, Selenium WebDriver, PhantomJS

  • img

    2014 - 2014

    state farm

    Systems Analyst Intern

    Worked on bug fixes and new features for State Farm's primary view-layer web framework. Notable accomplishments include winning the intern pitch competition out of 20 teams, and helping lead a rewrite of State Farm's largest internal web tool from ExtJS into AngularJS. Skills used: HTML, CSS, jQuery, Java + Spring MVC, AngularJS

  • img

    2014 - 2014

    state farm

    Systems Intern

    Brainstormed, heavily researched, and prototyped a novel product idea for State Farm while working 10-15 hours per week during the school year.

  • img

    2013 - 2013

    fairfax collegiate llc

    Assistant Instructor

    Helped teach middle school students programming in a variety of environments, including Alice, AppInventor, Blitz Basic, and GameMaker Studio.

Experience

13 Skills

architecture

Data Analysis

Design

Frontend

Hiring

infra

Integration

Sales

Sales Enablement

Senior Software Engineer

Software Engineer

User Experience

User Experience (UX)

Education

  • img

    2013 - 2016

    university of illinois

    Bachelor of Science (B.S.)

    Computer Science

  • img

    2009 - 2013

    landon school

    High School Diploma

Colleagues at segment

Neeharika Kondipati

Senior Software Engineer

imgPhoneimgEmail

Niall Brennan

Product Support Engineer

imgPhoneimgEmail

Nicole O'Hallaron

Manager, Customer Success Engineering

imgPhoneimgEmail

Nolan Kuan

Senior Marketing Manager - Competitive Intelligence

imgPhoneimgEmail

Oliver Han

Principal Solutions Engineer

imgPhoneimgEmail

Show more

Others named Allen

Allen Chai

Senior Technical Recruiter

 at segment

Allen Kerr

Senior Software Engineer

 at segment

allen reinmeyer

senior software engineer

 at segment

allen vestal

senior software engineer

 at segment

Allen Savio

Senior Software Developer

 at segment

Show more

Colleagues at segment

Julia P.

Principal Solutions Engineer

imgPhoneimgEmail

Justin Baghai

Senior Solutions Engineer

imgPhoneimgEmail

Kelly Rogers

Principal Solutions Engineer

imgPhoneimgEmail

Vikash Kumar

Senior Software Engineer

imgPhoneimgEmail

Show more

Colleagues at segment

Justin Baghai

Senior Solutions Engineer

imgPhoneimgEmail

Kelly Rogers

Principal Solutions Engineer

imgPhoneimgEmail

Vikash Kumar

Senior Software Engineer

imgPhoneimgEmail

lindsey mark

Sr. Solutions Engineer

imgPhoneimgEmail

Marc Barlo

Staff Software Engineer

imgPhoneimgEmail

Show more