Allen Kleiner
Engineering Manager at Segment
7
Years of Experience
Education
university of illinois, landon school
Companies
segment, segment, segment, impira, pinterest, pinterest, pinterest, pinterest, hackillinois, apple, wolfram, state farm, state farm, state farm, fairfax collegiate llc
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Experience
2021 - Present
segment
Engineering Manager, Self-Service Growth
Engineering manager, and founding member for our Self Service CX team. We're responsible for the health and growth of our self-service business. If you're an engineer looking to join a team responsible for pushing the Segment product forward for our customers, reach out -- I'm hiring! Some things that our team has shipped in the past 5 months: - A brand new self-service workspace home + source <> integration connection experience, leading to a ~20% lift in our north-star "activation" metric - A new UX around plan-selection and upgrades. This blew away the previous experience with ~2.5x more users upgrading plans, leading to a 7-figure lift in projected self-service ARR - An overhauled in-app contact support form. We dramatically improved the UX of the old flow, and built new features (such as the ability to view historical support requests). - A clear, 6-month product direction spanning sales enablement, growth product, app infra improvements, and UX clarity.
2020 - 2021
segment
Staff Software Engineer, Design Systems
Technical lead and sole engineer embedded within the design team. Helped establish a culture of shared design system ownership, bold product ideas, and visual consistency. Built a lot of the process, tooling, and architecture for the next major release of our design system, Evergreen. Pushed a good chunk of IC work that led to the largest visual overhaul in the history of the Segment app in ~3 months with no customer disruption. I also sourced + hired Segment's very first UX Engineer. Specific accomplishments below: - Overhauled Evergreen's styling architecture and simplified "theming" concepts - Created re-usable page-layout patterns + primitives - Re-skinned a vast majority of our app, including safely rolling out our new visual language - Re-built our navigation IA - Built a "tooltip walkthrough" framework - Led the design and re-architecture for Evergreen's docs site - Overhauled our entire frontend engineer interview loop
2020 - 2020
segment
Senior Software Engineer, Growth
Technical lead on the growth team. Worked up and down the stack, and developed a culture of ownership, rigorous data analysis, and shared product thinking amongst the team. In 4-months time, we moved the self-service ARR # by XX%. Some things we worked on: - SKU-specific upsell UIs - Simplified end-to-end invite UX (both for inviter + invitee) - Billing / non-payment enforcement and the corresponding product flows - Re-vamped onboarding survey + user intake - Re-vamped FTUX and workspace home
2019 - 2020
impira
Software Engineer
Spearheaded + acted as primary engineering owner of Impira's internal design system. Collaborated with design and engineering stakeholders to implement proper design rules and component abstractions that scaled product engineering velocity considerably. In addition, helped bring to life role-based access control within the enterprise app -- a table-stakes feature which unblocked substantial deal conversations in the sales pipeline.
2018 - 2019
pinterest
Software Engineer, Social Product
Helped lead the team with a heavy emphasis on bold product thinking, tight-knight design collaboration, and product consistency throughout our social engagement channels (messaging, board collaboration tools, and the invite funnel). Ideated and owned dozens of A/B experiments that saw consistent gains across social-related metrics. On-track to be promoted to Senior Software Engineer before I left.
2018 - 2018
pinterest
Software Engineer, Core UI
Worked across many of the core flows throughout the site to re-imagine and improve content retrieval for Pinners. Collaborated closely with design to reduce clutter and improve users' navigation experience on critical surfaces. Established and advocated for best practices by being one of the top code reviewers (by volume) at the company.
2017 - 2018
pinterest
Software Engineer, Web Platform
Built various tools and systems to help improve code quality, metrics confidence, and developer velocity for web engineers across Pinterest. Primarily worked on integration testing infrastructure and internal tooling to support engineering visibility into the deploy process. Laid the groundwork for widespread adoption of quality metrics by web engineering teams.
2016 - 2016
pinterest
Software Engineering Intern
Technical intern on the web platform team. Worked with a world-class design team to introduce a fresh coat of paint to pinterest.com. In addition, I worked on the first iterations of our now open-sourced React component library (https://github.com/pinterest/gestalt).
2015 - 2015
hackillinois
Systems Director
Oversaw, set up infrastructure for, and developed first iterations of the HackIllinois website (http://hackillinois.org). Maintained several tools and helped onboard new developers to the project. Skills used: Google App Engine (Python), Sass, and jQuery.
2015 - 2015
apple
Software Engineering Intern
Worked on the team responsible for MapKit JS, which was announced at WWDC 2018. https://developer.apple.com/videos/play/wwdc2018/212/ https://developer.apple.com/documentation/mapkitjs
2014 - 2015
wolfram
Cloud Developer Intern & Developer Evangelist
Developer evangelism and UI Engineering for the Wolfram Cloud Notebook. Notable accomplishments include mentoring the winning team at MHacks V. Skills used: A lot of JavaScript, debugging a lot of code , various APIs (Instagram, Venmo), Wolfram Language
2014 - 2014
state farm
Systems Analyst Co-Op
Led the development and implementation of a new testing strategy for State Farm's main view-layer framework. Helped multiple teams adopt a BDD methodology for testing user stories. Skills used: Java, JBehave, Selenium WebDriver, PhantomJS
2014 - 2014
state farm
Systems Analyst Intern
Worked on bug fixes and new features for State Farm's primary view-layer web framework. Notable accomplishments include winning the intern pitch competition out of 20 teams, and helping lead a rewrite of State Farm's largest internal web tool from ExtJS into AngularJS. Skills used: HTML, CSS, jQuery, Java + Spring MVC, AngularJS
2014 - 2014
state farm
Systems Intern
Brainstormed, heavily researched, and prototyped a novel product idea for State Farm while working 10-15 hours per week during the school year.
2013 - 2013
fairfax collegiate llc
Assistant Instructor
Helped teach middle school students programming in a variety of environments, including Alice, AppInventor, Blitz Basic, and GameMaker Studio.
Experience
13 Skills
architecture
Data Analysis
Design
Frontend
Hiring
infra
Integration
Sales
Sales Enablement
Senior Software Engineer
Software Engineer
User Experience
User Experience (UX)
Education
2013 - 2016
university of illinois
Bachelor of Science (B.S.)
Computer Science
2009 - 2013
landon school
High School Diploma
