Allen Richards
Software Development Engineer at Amazon
7.1
Years of Experience
Education
shanmugha arts science technology and research academy
Companies
amazon, freshworks, amazon
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Email (Verified)
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Mobile Number
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Experience
2019 - Present
amazon
Software Development Engineer
2017 - 2019
freshworks
Software Engineer
Part of the platforms team building A.I. powered chat bots serving various freshworks products. Freshbots is a chatbot building platform that allows you to design and deploy basic and advanced bot flows across multiple chat channels i.e. Mobile, Desktop, Facebook etc. The core objective of Freshbots is to bring efficiency and consistency in customer service (self-service) by answering and resolving L1 queries around sales and support. Freshbots has a robust API integration backend that lets business integrate bot flows with their in-house APIs to bring more context into the conversation.
2017 - 2017
amazon
Software Developer Internship
Responsible for building diagnostic tools for emitting various latency metrics associated with Alexa communications. + Redshift Query Optimizations. + Designed and successfully implemented data storing & fetching mechanism which reduced the total data process time of 8 hours by 1.5 hours. + Responsible for building internal debugging tool with Unique Request Id mechanism for tracking end-to-end web request using Django web framework.
Experience
64 Skills
Algorithms
Algorithms
Amazon EC2
Amazon Redshift
Amazon Redshift
Application Programming Interfaces
Application Programming Interfaces (API)
Backend
Bash
Bootstrap
C
C (Programming Language)
C++
Cascading Style Sheets (CSS)
Cascading Style Sheets (CSS)
Collaboration
Communication
Customer Service
Customer Service
Data Mining
Data Structures
Data Structures
Database Management System (DBMS)
Databases
Debugging
Design
Hibernate
Hibernate
HTML
html
Integration
Java
Java
JavaScript
Javascript
Leadership
Linux
Management
Mobile
Model-View-Controller (MVC)
MVC
MySQL
MySQL
Perl
PowerPoint
Problem solving
Programming
Public Speaking
ReactJS
Sales
Scrum
security
Software Development
Software Engineer
Spring
Spring Boot
Spring Data
Spring Framework
Spring MVC
Spring Security
SQL
Team Building
Web
Web Development
Education
2013 - 2017
shanmugha arts science technology and research academy
Bachelor of Technology (BTech)
Information and Communication Technology
