Profile

Allen Richards

Senior Software Engineer at Tekion | Ex - Amazon, Freshworks

6.4

Years of Experience

Education

shanmugha arts science technology and research academy

Companies

amazon, freshworks, amazon

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Allen's contact details

Email

Email (Verified)

alXXXXXXXXXXXXXXXXXXXXXXom

Email

Mobile Number

+9XXXXXXXXX00

Experience

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    2019 - Present

    amazon

    Software Development Engineer

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    2017 - 2019

    freshworks

    Software Engineer

    Part of the platforms team building A.I. powered chat bots serving various freshworks products. Freshbots is a chatbot building platform that allows you to design and deploy basic and advanced bot flows across multiple chat channels i.e. Mobile, Desktop, Facebook etc. The core objective of Freshbots is to bring efficiency and consistency in customer service (self-service) by answering and resolving L1 queries around sales and support. Freshbots has a robust API integration backend that lets business integrate bot flows with their in-house APIs to bring more context into the conversation.

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    2017 - 2017

    amazon

    Software Developer Internship

    Responsible for building diagnostic tools for emitting various latency metrics associated with Alexa communications. + Redshift Query Optimizations. + Designed and successfully implemented data storing & fetching mechanism which reduced the total data process time of 8 hours by 1.5 hours. + Responsible for building internal debugging tool with Unique Request Id mechanism for tracking end-to-end web request using Django web framework.

Experience

64 Skills

Algorithms

Algorithms

Amazon EC2

Amazon Redshift

Amazon Redshift

Application Programming Interfaces

Application Programming Interfaces (API)

Backend

Bash

Bootstrap

C

C (Programming Language)

C++

Cascading Style Sheets (CSS)

Cascading Style Sheets (CSS)

Collaboration

Communication

Customer Service

Customer Service

Data Mining

Data Structures

Data Structures

Database Management System (DBMS)

Databases

Debugging

Design

Hibernate

Hibernate

HTML

html

Integration

Java

Java

JavaScript

Javascript

Leadership

Linux

Management

Mobile

Model-View-Controller (MVC)

MVC

MySQL

MySQL

Perl

PowerPoint

Problem solving

Programming

Public Speaking

ReactJS

Sales

Scrum

security

Software Development

Software Engineer

Spring

Spring Boot

Spring Data

Spring Framework

Spring MVC

Spring Security

SQL

Team Building

Web

Web Development

Education

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    2013 - 2017

    shanmugha arts science technology and research academy

    Bachelor of Technology (BTech)

    Information and Communication Technology

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