Allvin Muthunayagam
Product Manager at AppDynamics | IIM Calcutta
12.8
Years of Experience
Education
iim calcutta indian institute of management calcutta, uw foster school of business, centre for social initiative and management, psg college of technology
Companies
appdynamics, exotel, lexplosion, lexplosion, lexplosion, tcs, tcs
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Experience
2020 - Present
appdynamics
Senior Product Manager
Synthetic web monitoring: Enables DevOps, SRE, development and other users to monitor availability, performance and proactively identify issues in web applications even when there is no real traffic * Private Synthetic agent: Addressed the security and scalability issues with the old agent by building a new Kubernetes based agent, which is secure, scalable, reliable, fault tolerant and cost effective * Hosted Synthetic agent: Increased the margin from ~40% to 90+% by building a new agent, which saved several million US dollars by reducing the infra cost by ~80%. * Pricing and packaging: Increased the product adoption and reduced sales friction by replacing 5 complex pricing models with single pricing model and packaged it with larger group of products * SaaS regional clouds and agent location expansions: Complied with data privacy laws and Increased product adoption by expanding the product to 5 new regions and increasing the hosted agent locations Synthetic API monitoring: Enables developers, DevOps and other users to monitor availability and performance of APIs * Enabled the developers, DevOps engineers, SREs, and other users to monitor and troubleshoot the availability and performance of public or private APIs from any locations by building a Synthetic API monitoring product from scratch Real user monitoring: Enables DevOps, app owners and other users to monitor real user traffic in web applications * Enabled the developers to troubleshoot the Javascript error in browsers by sourcemapping the transformed javascript files to original sources and showing the exact line of code which created the error
2018 - 2020
exotel
Senior Product Manager
Contact Center Management (CCM): A SaaS product that enables Marketing, Sales, customer support , HR and other teams to communicate with their customers over voice call and SMS * Enabled customer support, marketing, sales and other teams to manage calls and SMS by building a CCM product. * Enabled the marketing teams to create voice and SMS campaigns by building voice and SMS campaign products. * Enabled contact center teams to transfer live calls to other agents by building call transfer feature * Enabled sales and support teams to manage voice calls within the CRM and ticketing software by integrating voice call feature within CRM and ticketing software such as Freshdesk, zoho desk etc Cloud Communication Platform: A CPaaS product that enables developers to build voice and SMS applications * Enabled BFSI, Healthcare Pharma and other customer segments to adopt the product by building data security, data localisation and personal data protection features in the product and platform. * Enabled southeast asian customers to adopt the product by building local use cases and product features * Reduced the account abuse by simplifying customer verification, onboarding and account closure process, setting automatic credit limits based on past usage and risk, streamlining billing and payment process etc
2017 - 2018
lexplosion
Senior Product Manager
Komplitax: A SaaS product that enables finance managers and chartered accountants to generate and file GST returns * Enabled finance managers and chartered accountants to generate GST invoices, reconcile sales and purchase register, generate and file GST returns by building a GST software from scratch and integrating with GST network * Enabled the chartered accounts to manage the GST filings and tax refunds of multiple companies by building an account management feature with secure access control that creates separate workspace for each company
2016 - 2018
lexplosion
Product Marketing Manager
Built company website and content strategy that generated 30,000+ monthly active users with 10+ sessions per user Partnered with top PR agency to Improve brand awareness through articles, interviews in multiple media and events Created lead generation channels through social media by building communities in linkedIn, twitter and Facebook. Built partnership with Microsoft for lead generation by integrating compliance products with Microsoft Office 365 Built partnerships with ministry of MSME, CII, SME chamber etc for lead generation
2016 - 2017
lexplosion
Product Manager
Komplify: A SaaS product that enables corporate lawyers and company secretaries to manage regulatory compliance * Enabled corporate lawyers and company secretaries to identify applicable laws, acts and compliances by building a product that identifies laws based on the business activity, number of employees and location of the company. * Enabled corporate lawyers and company secretaries to manage regulatory compliance by building features such as compliance dashboard, compliance calendar, compliance documents, compliance reminders, compliance reports etc * Enabled company secretaries to do internal compliance audit by creating a compliance checklist based on the type of business, business activity, number of employees, location of business units etc
2014 - 2015
tcs
Business Consultant, Global Consulting Practice - Business Change Cluster
Customer: Tata Trust Business Process Reengineering: • Analyzed the ‘As-Is’ processes and recommended ‘To-be’ processes which are aligned with the customer’s corporate strategy to improved operational synergy among multiple trusts. Change Management: • Lead the client teams in change readiness, communication, and training activities to support the change initiatives; Created Standard operating procedures; Recommended service level agreements; Prepared user guides for recommended processes. Operational Efficiency: • Reduced the individual grant sanctioning time from 30+ days to less than 2 days; Increased the organizational efficiency by reducing 18 complex business processes in multiple Trusts to 3 simplified processes across Trusts; Reduced the application processing time, queue length and customer wait time. Vendor Selection: • Analyzed existing ERP systems and recommended integrated end-to-end technology solutions; Shortlisted vendors for technology solution based on their domain knowledge, technology expertise, capability to deliver the solution and reputation; Partnered with third party vendors for building specific software modules.
2008 - 2014
tcs
Software Engineer
Microsoft Xbox xperts: Enabled xbox experts to address the queries from other players by developing features in a chat platform that chooses an expert based on a number of parameters and connects with the player. Emerson- Global ecommerce product: Developed features such as product listing, product categories, product details, localisation etc, in Emerson corporate and Network power ecommerce products Cardinal Healthcare - Global ecommerce product: Improved the purchasing experience of customers and reduced the transaction failure rate by optimising the queries between ecommerce and 3rd party products and services. Bank of America: Reduced the time taken for applying various credit analysis models to detect fraud by optimising the queries used for processing credit transaction data of customers Microsoft Travel and Expense Management: Enabled employees to manage expenses, travel requests, timesheets, approvals, reimbursements by developing features in Microsoft a travel and expense management product expense policies, workflow approval process, reimbursement of employee expenses and generate reports. Microsoft Partner Network: Enabled sales and marketing teams to engage with partners/resellers, monitor sales data, offer discounts and promote products by developing features in Microsoft partner network product Microsoft SharePoint 2010: Enabled developers and architects to build products using SharePoint 2010 by developing reference Products and reusable libraries using SharePoint 2010
Experience
38 Skills
Account Management
Application Programming Interfaces (API)
Communication
CRM
Customer Relationship Management (CRM)
Customer Support
Design
DevOps
Enterprise Software
finance
Healthcare
infra
Javascript
Kubernetes
market analysis
marketing
operations
Product Design
product designer
Product Management
product manager
Product Marketing
Project Management
Research
Research Scientist
SaaS
Sales
scalability
Scrum
security
Site Reliability Engineering
SRE
Stakeholder Management
strategy
User Research
Vendor Management
Web
Web Applications
Education
2015 - 2016
iim calcutta indian institute of management calcutta
Master of Business Administration (PGPEX)
Business Administration and Management, General
2015 - 2015
uw foster school of business
International immersion program
Global leadership and Strategy
2012 - 2012
centre for social initiative and management
Social Entrepreneurship and NGO Management
6 months part time certificate program
2004 - 2008
psg college of technology
Bachelor of Technology - BTech
Information Technology
