Profile

Allvin Muthunayagam

Product Manager at AppDynamics | IIM Calcutta

14.4

Years of Experience

Education

indian institute of management calcutta, university of washington, centre for social initiative and management, psg college of technology

Companies

appdynamics, exotel, lexplosion, lexplosion, lexplosion, tcs, tcs

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Allvin's contact details

Email

Email (Verified)

alXXXXXXXXXXXXXom

Email

Mobile Number

+9XXXXXXXXX64

Experience

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    2020 - Present

    appdynamics

    Product Manager

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    2018 - 2020

    exotel

    Product Manager

    * Built and managed a Contact Center Management SaaS product that enables Marketing, Sales, customer support , HR and other teams to manage their communication with their customers over call and SMS * Built multiple new use cases and features that addressed the industry specific and geographic specific needs of the customers and increased customer acquisition, product usage and product engagement. * Integrated the Contact Center Management SaaS product with major CRM and ticketing software that enabled our customers to make and receive voice calls from the CRM and ticketing software. * Achieved product market fit in BFSI, Healthcare, Pharma and other enterprise customers by building data security, data localisation and personal data protection related features in the platform and product

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    2017 - 2018

    lexplosion

    Senior Product Manager

    Komplitax: Komplitax is a GST software which helps SMEs and enterprise companies to create GST invoices, reconcile sales and purchase data, generate GST returns and file GST returns * Simplified the generation of GST invoices, reconciliation of sales and purchase data and filing of GST returns for SME and enterprise customers by building a GST software. * Improved the efficiency of finance teams in companies with multiple business units and/or operating in multiple states by allowing them to file multiple GST returns from single account with strong access control * Improved the productivity of chartered accountants by building capabilities to manage the GST returns filing, tax payments and tax refund of multiple customers within a single account.

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    2016 - 2018

    lexplosion

    Product Marketing Manager

    * Acquired 30,000+ monthly active users with 2,00,000+ sessions through organic channels by creating regular regulatory content with the help of a team of lawyers and content writes * Acquired SME customers by integrating with other SAAS products such as Office 365, Microsoft calendar etc * Engaged with customers through website and social media channels such as linkedIn, twitter and Facebook. * Created brand and product awareness with the help of a top PR agency by writing articles and coordinating CEO interviews for coverage in top business papers and magazines * Acquired SME customers by partnering with Ministry of MSME, CII, SME chamber etc

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    2016 - 2017

    lexplosion

    Product Manager

    Komplify: Komplify is a regulatory compliance management software which enables companies to identify the applicable laws, manage the compliances and generate compliance reports. Komplied: Komplied is a regulatory audit product for performing regulatory audit by MSME customer. * Reduced the dependency of SME business on a lawyer by identifying the laws and compliances applicable to their business based on the the type of business activity, number of employees, location of business etc * Enabled the SME businesses to manage the compliances by identifying compliances, assigning compliance owner, submitting compliance proofs, monitoring compliance progress, generating compliance reports etc * Empowered the SME businesses to do internal compliance audit by creating a compliance checklist based on their type of business, business activity, number of employees, location of business units etc * Built multiple online and offline sales channels for taking the product to the indian MSME market.

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    2014 - 2015

    tcs

    Business Consultant, Global Consulting Practice - Business Change Cluster

    Customer: Tata Trust Business Process Reengineering: • Analyzed the ‘As-Is’ processes and recommended ‘To-be’ processes which are aligned with the customer’s corporate strategy to improved operational synergy among multiple trusts. Change Management: • Lead the client teams in change readiness, communication, and training activities to support the change initiatives; Created Standard operating procedures; Recommended service level agreements; Prepared user guides for recommended processes. Operational Efficiency: • Reduced the individual grant sanctioning time from 30+ days to less than 2 days; Increased the organizational efficiency by reducing 18 complex business processes in multiple Trusts to 3 simplified processes across Trusts; Reduced the application processing time, queue length and customer wait time. Vendor Selection: • Analyzed existing ERP systems and recommended integrated end-to-end technology solutions; Shortlisted vendors for technology solution based on their domain knowledge, technology expertise, capability to deliver the solution and reputation; Partnered with third party vendors for building specific software modules.

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    2008 - 2014

    tcs

    Software Engineer

    Customer: Microsoft * Brocalizer: Multidimensional Data Visualisation product * Focus: Data visualisation and monitoring product * Microsoft Dynamics ax: Travel and Expense Management * Predictive analytics: Credit risk analysis * Microsoft Partner Network: Platform that manage partners, vendors and service providers that build or sell solutions based on Microsoft products. * Microsoft SharePoint 2010: Reference products, reusable libraries * 12+ applications build using SharePoint 2010, 2012 * Emerson corporate website: Global e-commerce product * Emerson Network power: Global e-commerce product * Monsanto: Migration of several decades of historic data from legacy-systems to a new product build using latest SharePoint Server Customer:Bank of America Global Banking Products * Analysed and improved the processing time of high volume global credit transaction data used for detecting frauds using analytics * Optimised the page response time of the global HR Management software. Customer: Cardinal Health Global e-commerce product that sells Pharma products * Worked on integrations for data transfer between multiple products such as e-commerce website, Hospital systems, 3rd party logistics systems, warehouse systems, ERP systems, Invoicing software etc. * Evaluated and optimised the performance of crucial functional flows such as source to settle, order to cash, procure to pay, Record to report etc. Customer: DaVita (Healthcare company) A Medical Prescription product which connects hospitals, Pharmacy, Insurance service providers and patients. * Worked on the Integrations of multiple products such as e-prescription used by clinics/Doctors, drug order management and dispatch used by Pharmacy, Insurance services providers for claim eligibility check and reimbursement, Refill Management for patients and care givers, logistics provider for delivery, payment systems.

Experience

28 Skills

Communication

CRM

Customer Relationship Management (CRM)

Customer Support

Design

finance

Healthcare

market analysis

marketing

operations

Payments

Product Design

product designer

Product Management

product manager

Product Marketing

Project Management

Research

Research Scientist

SaaS

Sales

Scrum

security

Stakeholder Management

strategy

User Acquisition

User Research

Vendor Management

Education

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    2015 - 2016

    indian institute of management calcutta

    Master of Business Administration (PGPEX)

    Business Administration and Management, General

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    2015 - 2015

    university of washington

    International immersion program

    Global leadership and Strategy

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    2012 - 2012

    centre for social initiative and management

    Social Entrepreneurship and NGO Management

    6 months part time certificate program

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    2004 - 2008

    psg college of technology

    Bachelor of Technology - BTech

    Information Technology

Colleagues at appdynamics

AKASH BHARDWAJ

Software Engineer III

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Akash Tiwari

Software Engineer 2

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Akash Mukhopadhyay

Software Development Engineer 2

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Akshat Katiyar

Software Engineer III

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Others named Allvin

Allvin Muthunayagam

Product Manager

 at appdynamics

Colleagues at exotel

Sarthak Singhal

Associate Director - Product Management

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Saurabh Sharma

Enterprise Solutions

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Sayak Sen

Software Engineer 2

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Shaileshkumar Mishra

Software Development Engineer - 1

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Shaileshkumar Mishra

Software Development Engineer

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Colleagues at lexplosion

Harsh Kandhway

Senior Software Developer

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Shwet Prakash Verma

Senior IT Associate

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Ujjal Dey Sarkar

Full Stack Developer

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Kartik Roy

Information Technology Associate

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B Tejaswari

Java Full Stack Developer

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