Alok J.
Senior Product Manager | IIM Lucknow | Growth Product Manager | Certified Digital Product Manager | Python | Design Thinking | CSM
8.6
Years of Experience
Education
iim lucknow indian institute of management lucknow, university of virginia darden school of business, scrum alliance
Companies
paytm, ingram micro, m3 india, bob financial solutions limited, edelweiss, hdfc, aegon life insurance company limited, axioned, accenture
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Alok's contact details
Email (Verified)
aloXXXXXXXXXXXXXXom
Mobile Number
+91XXXXXXXX20
Experience
2022 - Present
paytm
Senior Product Manager - Growth
2020 - 2022
ingram micro
Digital Product Manager
Owner of the Global Account Management product area of the Ingram Micro business. Account Management enables resellers to effectively manage their interactions with Ingram Micro. From account activation and login, through dashboards and report tools, account management capabilities enable customer self-service that would otherwise require interactions with customer support. The vision is to provide best-in-class account management customer experience by deploying personalization elements, and leveraging AI to enable self-serve features for users. Personalized dashboards that provide the information which the customer needs to do their job is at the core of activities. Supporting new capabilities such as financial management and chat capabilities is a tactical goal. The idea is to deploy strategic initiatives which will support customer acquisition, activation, and retention by providing an improved experience and making them more efficient and reduce ticketing/support costs.
2019 - 2020
m3 india
Senior Product Manager
2019 - 2019
bob financial solutions limited
Digital Product Manager
2018 - 2019
edelweiss
Manager - Digital Products
Manager - Digital Products with Edelweiss Tokio Life. Will be owning the digital products (Website, CMS, LMS, Blogs, Landing Pages etc.); from conception/inception till product release, product training, sales & marketing strategy and maintenence (keeping the latest UI/UX, tech trends, scalability and agility in mind). Also making sure that the the digital product (s) turns out to be a product/market fit and makes a customer's/users life easy; keeping the company's revenue in mind. My primary roles here are (and not limited to), 1) Keeping the existing digital products stable, up and running 2) Brining in improvements to the existing digital products 3) Adding tech, UI/UX innovation to the existing products 4) Conceiving new product ideas, market research and product roll out 5) Revenue targets across digital assets 6) SEO and analytics etc.
2017 - 2018
hdfc
Deputy Product Manager - Digital
Deputy Product Manager with eCommerce and digital marketing team of HDFC Life. Will be owning and running with digital products (website, mobile apps, CMS, backend platform etc.); from conception/inception till product release and maintenence (keeping the latest marketing/UX/tech trends, scalability and agility in mind). Also making sure that the the digital product (s) turns out to be a product/market fit, by not only being adapted and used by customers widely, but, making their lives easier too. My primary role and goal will be (and not limited) to up the revenue, whilst keeping the best in class user experience in mind (with cutting edge technology and market trends), which will ease the job(s) of any user using the product directly/actively or passively.
2016 - 2017
aegon life insurance company limited
Assistant Product Manager - Digital
2012 - 2016
axioned
Senior Project Manager - Digital
2011 - 2012
accenture
Business Analyst
Experience
16 Skills
Account Management
Artificial Intelligence (AI)
Customer Experience
Customer Retention
Customer Support
Design
Design Thinking
designer
Enterprise Software
Financial Management
Product Management
product manager
Python
Scrum
User Acquisition
Vision
Education
2020 - 2021
iim lucknow indian institute of management lucknow
Executive Program
Data Driven Product Management
2018 - 2018
university of virginia darden school of business
Certification Course
Digital Product Management
2017 - 2017
scrum alliance
Certified ScrumMaster®
Product Management
