Profile

Alok Jha

Senior Product Manager | IIM Lucknow | Growth Product Manager | Certified Digital Product Manager | Python | Design Thinking | CSM

10.1

Years of Experience

Education

iim, university of virginia darden school of business, scrum alliance

Companies

ingram micro, m3 india, bob financial solutions limited, edelweiss, hdfc, aegon life insurance company limited, axioned, accenture

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Email

Email (Verified)

alXXXXXXXXXXXXXXXom

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+9XXXXXXXXX20

Experience

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    2020 - Present

    ingram micro

    Digital Product Manager

    Owner of the Global Account Management product area of the Ingram Micro business. Account Management enables resellers to effectively manage their interactions with Ingram Micro. From account activation and login, through dashboards and report tools, account management capabilities enable customer self-service that would otherwise require interactions with customer support. The vision is to provide best-in-class account management customer experience by deploying personalization elements, and leveraging AI to enable self-serve features for users. Personalized dashboards that provide the information which the customer needs to do their job is at the core of activities. Supporting new capabilities such as financial management and chat capabilities is a tactical goal. The idea is to deploy strategic initiatives which will support customer acquisition, activation, and retention by providing an improved experience and making them more efficient and reduce ticketing/support costs.

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    2019 - 2020

    m3 india

    Senior Product Manager

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    2019 - 2019

    bob financial solutions limited

    Digital Product Manager

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    2018 - 2019

    edelweiss

    Manager - Digital Products

    Manager - Digital Products with Edelweiss Tokio Life. Will be owning the digital products (Website, CMS, LMS, Blogs, Landing Pages etc.); from conception/inception till product release, product training, sales & marketing strategy and maintenence (keeping the latest UI/UX, tech trends, scalability and agility in mind). Also making sure that the the digital product (s) turns out to be a product/market fit and makes a customer's/users life easy; keeping the company's revenue in mind. My primary roles here are (and not limited to), 1) Keeping the existing digital products stable, up and running 2) Brining in improvements to the existing digital products 3) Adding tech, UI/UX innovation to the existing products 4) Conceiving new product ideas, market research and product roll out 5) Revenue targets across digital assets 6) SEO and analytics etc.

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    2017 - 2018

    hdfc

    Deputy Product Manager - Digital

    Deputy Product Manager with eCommerce and digital marketing team of HDFC Life. Will be owning and running with digital products (website, mobile apps, CMS, backend platform etc.); from conception/inception till product release and maintenence (keeping the latest marketing/UX/tech trends, scalability and agility in mind). Also making sure that the the digital product (s) turns out to be a product/market fit, by not only being adapted and used by customers widely, but, making their lives easier too. My primary role and goal will be (and not limited) to up the revenue, whilst keeping the best in class user experience in mind (with cutting edge technology and market trends), which will ease the job(s) of any user using the product directly/actively or passively.

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    2016 - 2017

    aegon life insurance company limited

    Assistant Product Manager - Digital

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    2012 - 2016

    axioned

    Senior Project Manager - Digital

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    2011 - 2012

    accenture

    Business Analyst

Experience

16 Skills

Account Management

Artificial Intelligence (AI)

Customer Experience

Customer Retention

Customer Support

Design

Design Thinking

designer

Enterprise Software

Financial Management

Product Management

product manager

Python

Scrum

User Acquisition

Vision

Education

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    2020 - 2021

    iim

    Executive Program

    Data Driven Product Management

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    2018 - 2018

    university of virginia darden school of business

    Certification Course

    Digital Product Management

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    2017 - 2017

    scrum alliance

    Certified ScrumMaster®

    Product Management

Colleagues at ingram micro

Manveer Singh

Associate Vendor Management, Cybersecurity

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Moumita Das

Software Engineer

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Neha Singh

Trainee Software Engineer

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Nilesh Auti

senior software programmer on behalf of l and t infotech

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Others named Alok

Alok Raj

 at ingram micro

Alok Ranjan

Associate - Datacenter and User Building

 at ingram micro

Alok Singh

Technical Lead

 at ingram micro

Alok Gupta

Software Development Engineer

 at ingram micro

Alok Kothari

Strategic Advisor

 at ingram micro

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Colleagues at m3 india

Debanshu Majumdar

Software Development Engineer 2

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Rashmi thombre

Lead Software Engineer

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Colleagues at bob financial solutions limited

Akshada Chavan

quality assurance manager

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Ashish Shah

Chief Risk Officer

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