About

Anirban Chakraborty is a Senior Manager at Tata Motors with over 9 years of relevant experience in the field of Digital Transformation. He specializes in End-to-End process transformations using AI tools such as Webbots, Chatbots, Voice Bots, and other technologies in the Passenger and Commercial vehicle space. His role involves understanding a process in detail and automating it wherever pertinent. Anirban has an impressive track record of generating revenue to the tune of 20 Cr using Voice Bots, reducing turnaround time for closing pre-closed complaints from 4.08 days to 1.95 days, reducing manpower cost for the contact center by 32 lacs per year, and reducing the turnaround time for reverse logistics from Channel Partners from 60 days to 9 days. He has also increased lead capturing for exchange enquiries from 8% to 19%. Anirban's accomplishments include being a finalist in Tata eHackathon, organized by Tata Sons, for providing a solution to a problem statement "Motivating customers to update contact details proactively" by Tata AIA. He was also a semi-finalist in Tata Motors Innovista, organized by Tata Sons, for implementing innovative solutions on the field. He has received accolades for showing leadership and agility in deploying solutions on the ground and has a Silver Standard rating in Tata Business Excellence Group organized workshops. Anirban's education background includes a Master of Business Administration (M.B.A.) in International Business from K.J. Somaiya Institute of Management Studies and Research and a Bachelor's degree in Electrical and Electronics Engineering from Manipal Institute of Technology. His tech stack includes Search and AI. Prior to his current role at Tata Motors, Anirban has worked as a Delivery Manager at Tata and as an Area Sales Manager at Mahindra & Mahindra, where he was responsible for billing and retail of dealership, monitoring and excelling in process parameters, reviewing activities, ensuring first-time right and every time right, and ensuring high levels of customer satisfaction by proper monitoring.