About

Ankur Agrawal is a senior executive with over 22 years of experience leading multiple functions, including product management, technology, operations, and business. He is passionate about driving business transformation and generating profitable growth through a focus on customer experience and operational excellence, using technology and product to solve challenging problems. Ankur has led diverse, distributed teams and reported mostly to the founders/CEO. Ankur has a strong track record of leading transformations at India’s internet leaders like Ola, MakeMyTrip, and Snapdeal, improving customer NPS by 25 points over a period ranging from 12 to 18 months. He drove strategic business and product innovations resulting in growth, efficiencies, and a stronger brand. Some of the externally visible ones are MMT Double Black, MMTAssured Hotels, Ola Guardian, Instant Refunds, and MMTPromise. Ankur has been an entrepreneur and looks for job opportunities that provide a similar environment. Currently, he is working as an SVP Digital Product Management at Wells Fargo. Previously, he worked as a VP and Head - Business Excellence at Ola, heading Business Excellence for the mobility business across India, Australia/New Zealand, and the UK. He was responsible for brand experience for customers and drivers, safety for customers and drivers, operational excellence, and customer care. As product leader for safety, he launched Guardian, the world’s first product to predict and prevent potential safety incidents using data science and high-volume real-time data processing. Ankur also worked as an SVP and Head- Customer Experience Product and Strategy at MakeMyTrip, where he drove overall customer experience strategy and execution, in order to generate profitable growth and increase customer LTV. He led product management for post-booking customer experience and conceptualized and executed various strategic experience programs, including MMTAssured Hotels, MMTDoubleBlack, and MMTPromise. Through these and other programs, he improved overall customer NPS by 20 points. Ankur holds a PGDM from IIM Calcutta and a B.Tech in Computer Science from IIT Delhi. He also completed his AISSCE in Science from St. Paul's School Kota. He has a strong tech stack that includes product management, senior software engineering, data science, and NLP.