About

Ashwin Raj is a Customer Success Associate with over 2.76 years of relevant experience in the field. He is currently working at Guidanz, where he is responsible for ensuring customer satisfaction and success. Ashwin has previously worked as a Customer Success Manager at ByteDance, where he managed customer activation and retention. He has also worked as an IEEE PIE Coordinator at IEEE Kerala Section. Ashwin holds an MBA in Marketing from Christ University, which he completed in 2020. He also has a Bachelor of Technology degree in Computer Science from Vimal Jyothi Engineering College. Additionally, he completed his schooling from Kendriya Vidyalaya Payyanur and Kendriya Vidyalaya, Amritsar. Ashwin has a thorough understanding of and/or interest in online marketing, and is both an analytical and creative thinker. He has extensive knowledge of the full software testing life-cycle and is experienced in regression, GUI, and website testing. He is also knowledgeable in user documentation, training documents, and user acceptance plans. Ashwin has the ability to learn new software quickly and has experience working in pressured environments to strict deadlines. Ashwin is a great team player and knows when to lead and when to follow. He has highly developed experience in client services, account, and/or project management in interactive or email marketing. He has an obsession for achieving measurable results and has the ability to perform under pressure and meet deadlines while demonstrating enthusiasm towards colleagues and clients. Ashwin is skilled in identifying sales opportunities within existing accounts and building collaborative client relationships and account size based on trust and tangible results. Overall, Ashwin is a strategic and analytical thinker who can identify and solve clients' business, marketing, and technology problems. He has excellent oral, written, and presentation skills, and is always looking for opportunities to optimize results.