About

Bhawesh Pant is a Cloud Certified Professional with a keen interest in learning and leveraging data analyst skills in an organization that promotes new ideas and creative thinking. Currently working as a Cloud Operation Associate with a focus on client delivery and automation, he has ideated automation of project health status data through PowerBI. He is skilled in Microsoft Excel, Python, MySQL, and PowerBI, and is certified in AWS and Azure. In his current role at Accenture, Bhawesh has designed and implemented a data visualization model through PowerBI integrated with ServiceNow, providing continuous monitoring of global IT infrastructure for a multinational client resulting in savings of ₹8 L/annum. He has also created an automated MS Excel dashboard for the service management team, which saved ₹1.2 L/annum. Bhawesh has analyzed incident inflow data, identified root cause for recurring tickets creation, and optimized the server configuration resulting in improved infrastructure operations and 6% reduction in auto-tickets generated by ARP bot. He has led a team of 4 members, delegated roles and responsibilities, ensuring smooth client service and faster resolution. Bhawesh has authored process runbook as per current standard and practices resulting in operational efficiency of 12%. He has achieved 0% client escalation and met 100% SLA target on Service Now tickets for the client and has been recognized amongst peers for exemplary performance during yearly review cycle for consistently achieving targets before deadline. Bhawesh has developed training and onboarding programs for new joiners on tools such as Icinga2, ServiceNow, and PowerBI, and has prepared and audited team performance dashboards and reports for the client to ensure SLAs and metrics are being met. Bhawesh has also worked as an Operations, Sales, and Marketing Intern at Perfectice Eduventure Pvt. Ltd. Delhi, where he supervised a team of 5 members and strategized the largest skill assessment (1700+) for a UGC accredited client on their e-platform and suggested collaborative gamified solutions to enhance student performance. He has designed a marketing strategy for student engagement resulting in an increase in time spent per student by 11%. Bhawesh has analyzed a dataset of 1000+ students and identified the use of the time parameter to detect fraud attempts. Bhawesh has a Bachelor of Technology in Mechanical Engineering from KIIT University and a High school and Senior Secondary degree in Science from Aryaman Vikram Birla Institute of Learning.