About

Charvi Khandelwal is an experienced Product Manager 2 at Flipkart, with a relevant experience of 9.03 years. In her current role, she is responsible for managing the post-order fulfillment experience, building prioritization levers and mechanisms for shipments based on customer journey, and ensuring accurate and timely reflection of on-the-ground execution of forward, reverse, services, and digital fulfillment. Charvi has a proven track record of delivering results and driving initiatives that improve customer satisfaction. She has developed several NPS initiatives, including an annual operating plan for 2020 and A/B experiments for increasing survey response rates, enhancing survey experience, and targeting the right questions to the right customers. Prior to her current role, Charvi worked as a Product Manager 1 at Flipkart, where she was responsible for managing the post-order fulfillment experience and building a digital code fulfillment system for the company. She also worked as a Product Manager at Freshworks, where she shaped the product roadmap and pricing strategy for Enterprise Customers and integrated Whatsapp Business Chat and Apple Business Chat, which led to penetration in the European and US markets and increased product revenue by 5%. Charvi holds a Bachelor of Technology degree in Electrical, Electronics, and Communications Engineering from Guru Gobind Singh Indraprastha University and completed her HSC from St. Xavier School in Delhi. Her technical skills include product management, and she is known for her ability to drive results and deliver value to customers.