About

Dilip S is a Technical Lead at Happiest Minds Technologies with over 11 years of experience in the field of application support engineering. He has extensive experience in installing and configuring IIS, Apache Tomcat, and SQL server on production, development boxes, and local machines. Dilip is a strong engineering professional with a Diploma in Computer Science from Bangalore University. Currently, Dilip is working as an Application Specialist at Technoinfoware India Pvt Ltd. He has primary functional expertise in initializing new projects for new clients, user account management and configuration, and resolving client's technical issues through SQL queries. Dilip is also responsible for coordinating core technical developers and customer support teams to solve client issues. His secondary functional expertise includes team monitoring, calculating and measuring team performance and accuracy, and providing training to new joiners regarding software and its use. In the past, Dilip has worked at Infotrack Telematics as an Application Engineer, IT Operation, and at Automation Anywhere as a Technical Support Professional. At Infotrack Telematics, he provided IT application support and service, monitored web and database servers, and analyzed data from the backend. At Automation Anywhere, Dilip took ownership of incoming help requests from end-users, recorded, tracked, and documented the problem-solving process, and developed FAQ and Knowledge Base articles to aid in problem resolution. Dilip's education history includes a Diploma in Computer Science from Bangalore University. His tech stack includes Senior Software Engineer, SQL, test, and Java. Dilip's relevant experience is 11.87 years.