About

Mahak Agrawal is an accomplished Analytics & Insights Senior Analyst at Airbnb with over 6 years of experience in Business Analysis and Data Analytics. She is highly skilled in various analytical tools such as MS Excel, Tableau, Data Studio, Airflow, R programming, PowerBI, and SQL. Mahak is an expert in finding optimal solutions for issues faced by clients, both internal and external, and possesses good leadership and team building abilities. She has an entrepreneurial mindset and is always looking for new challenges to leverage her skills and knowledge. Mahak's current role at Airbnb is as a Senior Analytics & Insights Analyst where she is responsible for NPS Key Drivers Analysis to understand factors for promoters and detractors in the Community Support team. In her previous role as a Senior Forecast Analyst at Airbnb, she was responsible for the end-to-end creation of Airbnb’s monthly forecast in the FP&A Forecasting team, to forecast metrics from nights booked to revenue which is used for budgeting, goal-setting, staffing, and valuation. She built an automated model to capture revenue forecast by currency for all regions, and many other visual cuts, and leveraged her skills on SQL and Tableau to migrate entire processes from legacy systems, making reporting easier. Mahak has also worked as a Senior Business Analyst at HT Digital Streams where she was the Analytics lead for Subscription on LiveMint, Hindustan Times, and Live Hindustan (leading Indian Dailies). She helped in forecasting the churn, retention, and up-sell/cross-sell opportunities for subscribers and identified the key factors responsible for driving traffic and provided key insights which helped in increasing engagement for HT Websites. Mahak holds a Bachelor of Engineering (B.E.) degree in Electronics Instrumentation & Control from Thapar University and a PGDM degree in Finance-HR from Fore School of Management. She has also completed a course from The Hong Kong Polytechnic University. Mahak is highly proficient in SQL, Apache Airflow, and Integration, and has secured 100% marks in Mathematics in class XII and was the school topper in class Xth with 95%. Mahak aims to utilize technology, innovation, and knowledge ensuring comprehensive growth and all-round development.