About

Malaya Ranjan Sahoo is a Senior Associate at Paytm Payments with over 2 years of relevant experience. He is an ex-Software Engineer at Capgemini where he worked for 15 months. Malaya is a highly efficient analyst who thrives in a professional organizational environment. He is committed to serving his duties to ensure the growth of the company and betterment of society. Malaya's job role includes performing ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution. He ensures that all required ticket information is available for further analysis and runs methods and procedures to provide resolution to known/recurring issues. Malaya is dedicated to ensuring timely resolution or escalation within the agreed SLA. He excels in creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude. Malaya holds a Bachelor of Engineering degree in Mechanical Engineering from Army Institute of Technology (AIT), Pune. He completed his Higher Secondary Certificate from Kendriya Vidyalaya in 2015 and his Secondary School Certificate from Kendriya Vidyalaya in 2013. Malaya's tech stack includes expertise in Software Engineering. Overall, Malaya Ranjan Sahoo is a highly skilled and dedicated professional who excels in his role as a Senior Associate at Paytm Payments. He is committed to delivering efficient and effective solutions to ensure customer satisfaction and the growth of the company.