About

A visionary leader with 14 years of experience in IT and Business Operational Excellence, Program Management, and Client Engagement across diverse sectors. I have a strong track record of managing intricate projects, complex dependencies, and multi-million-dollar budgets. As a performance- driven and accomplished IT professional with PMP and ITIL certifications, I have over 9 years of expertise in IT infrastructure Program/Project Management. My skills include ITIL foundation framework, Incident Management, Problem Management, Change Management, Configuration Management, and Asset Management. I have proven capabilities in engaging with clients and top management, driving change, building roadmaps, and implementing emerging technologies. I have managed multicultural teams of up to 70 members, ensuring the delivery of exceptional business value with high morale and low attrition.