About

Meegha C is a seasoned Technical Lead with over 7 years of experience in software implementation, IT client account management, team management, project management, and RPA development on UiPath. She is a multitasker who is committed to quality and excellence in all her endeavors. Currently working as a Technical Support Executive at Ventura, Meegha is responsible for handling calls from American and Canadian customers with various technical queries and issues, mostly related to Microsoft products, antivirus, and networking issues. She diagnoses and fixes the issues while ensuring 100% quality and genuineness. She also upsells AMC (Annual Maintenance Contract) of the client. In her previous role as a Technical Team Lead at ASN Solutions & Infotech Pvt Ltd, Meegha led a team of 10+ tech support engineers. She wrote test cases and performed manual testing of software based on issues logged. She organized team meetings and conducted quality audits for TSEs, identified areas of improvement, and prepared reports on agent's time logs. She also tracked defects and bugs. Meegha has also worked as a Software Implementation and Support Lead at e-Softsys LLC, where she identified and conceptualized technical solution approaches for various business scenarios and challenges. She worked closely with Software Development and IT teams to design and develop timely and efficient solutions. She acted as SPOC for all implementations and managed a team to achieve the deliverables. She led and delivered world-class innovation in features, usability, and product performance across the platforms. Meegha holds a Master of Business Administration (M.B.A.) in E-Commerce/Electronic Commerce from Welingkar Institute of Management and a Bachelor of Technology (B.Tech.) in Electronics and Communication Engineering from Emperial Institute of Management Science and Research. She also holds a diploma in E&TC from IETE and completed her schooling in Computer Science from R.T. Nagar Public School. Overall, Meegha is a highly skilled Technical Lead with expertise in software implementation, IT client account management, team management, project management, and RPA development on UiPath. She is committed to delivering quality and excellence in all her endeavors.