About

Mohit Jain is a Senior Manager of Customer Success at GoKwik, with a background in computer science engineering and a passion for marketing and strategy. He has over 2 years of experience in the B2B SaaS industry, having previously worked as a Customer Success Manager (Key Accounts) at CleverTap. At CleverTap, he was responsible for managing a portfolio of 40+ clients with annual revenue of $6M, including multiple strategic key accounts across various industries. He created business processes, provided training, and managed relationships, while also consulting brands on implementing growth marketing campaigns and aligning them with strategic business objectives. Mohit developed data-driven recommendations that aligned with the client's marketing objectives and increased user retention. He co-owned and designed processes to streamline pilots for client onboarding by creating proof of concept solutions in conjunction with the sales team. This was further adopted as a best practice by the organization. Mohit's key metrics at CleverTap included NRR (+1.36X), Upsell revenue (+42%), PAS (+55%), NPS, and CSAT. He developed skills such as strategic planning, product management, critical thinking, stakeholder management, client servicing, and analyzing requirements. In addition to his core responsibilities, he was also responsible for hiring and training new CSMs. Prior to CleverTap, Mohit worked as a Digital Marketing Manager at Sayaji Industries Ltd. Here, he managed a team of three to create marketable content for the brand to push sales and build brand awareness. He oversaw and managed complex digital marketing and social media campaigns, from planning and development to execution and evaluation. He supported the digital leadership to execute existing digital marketing sales plans. He worked in tandem with the digital marketing and sales team to create a digital marketing strategy with the goal of building brand awareness and consideration. He identified, negotiated, and collaborated with different software and service vendors to introduce new marketing and reporting tools, thereby ensuring smooth operation for the digital marketing team. He also set up a new CRM platform from scratch and optimized transition-related processes to improve lead management and quality. Mohit completed his PGDM-C in Strategic Marketing and Communication from MICA in 2020 and his Bachelor of Technology in Computer Science Engineering from Dharmsihn Desai University in 2018. He also attended Bright Day School. His relevant experience includes 2.43 years, and his tech stack includes product management.