About

Nanda Sathyaprakash is an accomplished IT professional with over 6 years of experience in ITSM/HPSM discipline and implementation of ServiceNow. As a Senior Software Engineer at Wipro Limited, he has proven expertise in designing processes aligned with ITIL best practices and implementing and enhancing ServiceNow Platform and Modules per business requirements. Nanda is proficient in Service Management techniques and tools, as well as issue/ticket/workflow software such as ServiceNow. He has hands-on experience with HPSM (9.X) Architecture Implementation and Configuration and support of ServiceNow instances. He also has knowledge of inter-related ITIL processes like Incident Management, Change Management, Knowledge Management, and Configuration Management. In addition, Nanda has extensive understanding of Business Rules, UI Policies, Client Scripts, Form Usage, Form Configuration, Scoped Applications, Reports, SLA, Workflows, etc. He is well versed in JavaScript, Shell Scripting, and SQL Server 2008/2012. Nanda is an effective manager of customers and stakeholders across platforms and domains for successful delivery and establishing processes. He has strong drive with excellent interpersonal, technical, reasoning, analytical, communication, and team-building skills. Prior to his current role at Wipro Limited, Nanda worked as an ITSM Consultant at Intellisoft and Samartha Infosolutions. He holds a Bachelor of Engineering in Computer Science from Vishveshwaraiah Technological University. Overall, Nanda is a highly skilled and experienced IT professional with a proven track record of success in ITSM/HPSM discipline and implementation of ServiceNow. He is a valuable asset to any organization and is dedicated to delivering exceptional results.