About

Neha Doddamani is an experienced Support Professional with a demonstrated history of working in the hospitality and logistics industry. She is currently working as a Customer Resolution Associate at FedEx, where she is responsible for handling escalations related to lost or delayed packages and processing duty and tax payments on packages held with Canadian customs authorities. Neha is also responsible for maintaining communication with teams across the globe to move packages held with local customs authorities and providing regular updates to clients through Oracle EBS. With a Bachelor of Commerce degree from Guru Nanak Dev University and a Global Hospitality Business Development Certificate from Seneca College School of Hospitality & Tourism, Neha has a solid educational background in business and accounting. She has also gained proficiency in various technologies like Java, MySQL, Spring Boot, Spring, MongoDB, Jenkins, Microservices, and Web. Prior to her current role, Neha worked as a Customer Service Representative at FedEx, where she handled customer issues related to lost or delayed packages and provided a positive experience for customers using FedEx Express and FedEx Ground services. She also worked as a Customer Service Representative at Dairy Queen, where she greeted customers, took orders, and trained new employees. Neha's strong communication skills and ability to identify customer needs make her a valuable asset to any team. With 6.87 years of relevant experience, she is well-equipped to handle complex customer issues and provide technical assistance to employees and customers.