About

Nilanjana Saha is an accomplished Service Delivery Manager at Google Workspace with over 11 years of relevant experience. She is a skilled IT Program Manager with a proven track record of successful vendor management, team coaching, and customer success. Nilanjana's expertise lies in service delivery management, where she has excelled in her role at Google Workspace. In her current position as a Service Delivery Manager at Google, Nilanjana has been responsible for ensuring that the services offered by Google Workspace are delivered efficiently and effectively to customers. She has worked closely with internal teams and external vendors to ensure that service level agreements are met and customer expectations are exceeded. Her ability to coach and mentor her team has resulted in improved performance and increased customer satisfaction. Prior to her current role, Nilanjana worked as a Program Manager at Google, where she was responsible for managing complex IT projects from inception to completion. She has a deep understanding of project management methodologies and has been successful in delivering projects on time and within budget. Nilanjana holds an MBA in Information Technology from Goldey-Beacom College and a Bachelor of Technology in Biomedical/Medical Engineering from West Bengal University of Technology. Her educational background has provided her with a strong foundation in both IT and engineering, which has been instrumental in her success as a Service Delivery Manager. Nilanjana is not currently looking for any job change, so please do not contact her for the same. She is a dedicated and hardworking professional who is committed to delivering exceptional service to her customers.