About

Nitin Tripathi is an experienced TES Operations Specialist with over 5.5 years of experience in the IT industry. He has a solid knowledge of Exchange server operation and maintenance procedures, as well as an understanding of data recovery procedures and security precautions. Nitin is experienced with MS Exchange Server 2010, 2013, 2016 (Hybrid Environment), and has a sound knowledge of system and server administration tools. Nitin has the ability to work on multiple Exchange environments (2010, 2013, O365), SharePoint administration, Onedrive business, and Microsoft Active Directory. He has experience in MDM tools like Software centre, Company portal, Intune, MobileIron. Nitin is currently working as a TES Operations Specialist - II at Rackspace. In his previous role at Rackspace, Nitin was responsible for incident, problem & change management, supporting global customers and partners by providing configurations, troubleshooting and best practices to customers, and supporting customers in day-to-day issues on the cloud. He handled VM creation, adding storage, adding network, and troubleshooting technical issues. Nitin also troubleshooted all Microsoft products, including Microsoft Active Directory, Exchange, OWA, and SharePoint administration, One-drive business, and had experience in data recovery procedures and security precautions. Nitin has also worked as a Senior Analyst at HCL, where he was responsible for maintaining response SLA and resolution SLA to provide effective services. He was responsible for analyzing customer issues to provide timely resolution and ensuring customer satisfaction, eliminating downtime, and preventing cost overruns by applying discretion to effect timely solutions of problems. Nitin has a Master's degree in Political Science and International Relations from Subharti University and a Bachelor of Engineering in Electrical and Electronics Engineering from RGPV. He also has an SSC degree in PCM from the Central Board of Secondary Education. Nitin has experience in Azure, web, Android, mobile, and infra tech stacks and has relevant experience of 4.19 years.