About

Priyanka Mandal is a senior manager with over 15 years of experience in the ITES industry. She is currently working at OYO as the Senior Manager - Customer Service Excellence. Priyanka has a proven track record of managing and leading teams to run successful process operations, developing procedures, and service standards for business excellence. Priyanka is a results-oriented professional with expertise in Operations, Quality Management, Training & Development, and Client Management. She possesses excellent interpersonal, communication, and sound operational management skills with proven abilities in team performance management, customer relationship management, and planning resulting in enhanced performance and reduced attrition. Priyanka is a thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions, and ideas. She specializes in business intelligence, customer relations/satisfaction, performance analysis, process engineering, and quality control. Prior to her current position at OYO, Priyanka worked as the Program Manager - CTO Office, where she oversaw Tech Recruiting, Vendor Management, Invoicing & Payments, and Contract Management. She also worked at TPL Media as the Head - Projects & Quality. Priyanka holds a B.A degree with a major in English from Ranchi University. She completed her schooling from Gulmohur High School. Priyanka's relevant experience spans over 18.86 years, and she is a Senior Software Engineer. With her expertise in Operations, Quality Management, Training & Development, and Client Management, Priyanka is an asset to any organization she works for.