About

Puja Kumari is a highly skilled and competent individual with over 6 years of industry experience in the software industry. She possesses good knowledge of SDLC, STLC, Defect Tracking, Defect Reporting, JIRA, Defect Life Cycle, REST APIs (GET & POST Requests), SQL Queries, SQL Server, Database Fundamentals, and has a strong willingness to exhibit her abilities in the professional environment. Puja has experience working within SDLC and STLC and has a good understanding of various SDLC models. She has experience in SLA management for client issues of different priority and severity, as well as experience in escalation management by identifying the blockade and liaising with different teams to resolve issues on time. She has facilitated and led the resolution of complex client issues by liaising with different teams, including tech, QAs, stakeholders, and clients. She has also created Standard Operation Procedure (SOP) documents for multiple clients and has experience in debugging client issues by understanding the implementation and collecting test data. Puja has experience in defect reporting, defect tracking, and complete defect life cycle. She has worked as a POC/SME for India South region and multiple clients and has experience in creating and presenting MIS reports (monthly/weekly KPI summary report) in excel for multiple clients in India South region. She has experience in POSTMAN tool using GET/POST requests to retrieve data for defect debugging. Additionally, she has experience in database fundamentals with writing and executing SQL statements, and has reported defects in JIRA and followed the defect life cycle. Puja has experience in training new joiners as a part of onboarding process and has experience in ITSM tools (i.e. Service Now, Freshservice). Currently, she is working as an Application Support Engineer at Capillary, where she has worked as a POC/SME for India South and multiple clients for other regions. She has performed initial debugging of issues raised by clients, worked on writing SQL queries to extract information related to customers from the database, worked on JIRA to report and track bugs, and created MIS reports in Excel for weekly management updates. Puja has worked with companies like Accenture and Knoah Solutions in the past. She holds a Bachelor of Technology in Computer Science from Jawaharlal Nehru Technological University, Kakinada. Her tech stack includes SQL, test, Databricks, New Relic, Data Warehouse, Data Scientist, Software Engineer, Python,