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IT Services and IT Consulting

Fusion CX

Revenue Growth | New Business Acquisition | Conversation Intelligence | Agent Assist | Virtual Agent | Knowledge Management | CX | AI | Fraud |…

Andrew Catchpole

(Microbiologist), Msc.microbiology department/tutor/editor/(content writing)

Kajori Barik

Inbound Customer Service Representative at Fusion CX

Anjana Bhujel

Fusion CX provides solutions to business problems. We work with leading software platforms including: Knowledge Management Generative AI Speech Analytics CCaaS Audit & Automation iPaaS (Integration Platform as-a-Service) Hyperautomation

Get best-in-class customer experience Transformation services from Fusion CX. Get the Power of the Human Connect with modern technology.

Fusion CX is a customer experience (CX) solutions provider. With our expertise and innovation, we help businesses like yours deliver exceptional experiences to customers and drive business outcomes that are important to you. Fusion CX can propose and deliver best-of-breed solutions that overlay an organisation's existing contact centre platform. Our innovation solutions are contact centre vendor agnostic meaning that you can deploy across almost any existing or new platform. This means that business benefits can be delivered quickly and in a cost effective manner without the need for an expensive and time consuming transformation programme. Business value delivered could include increased revenue, improved customer experience and more efficient staffing. We have multiple case-studies demonstrating scalability and business outcomes achieved. Our capabilities include: Agent Assist Virtual Agent Voice Agent (Next gen conversational GenAI) Conversation Intelligence Real-time transcription Knowledge Management Fraud Management Integration platforms-as-a-services Contact Centre Migration platforms-as-a-service Additionally, Fusion CX provides consultancy including contact centre strategy and RFx support.

fusion cx

A major US Airline was quickly able to reduce AHT by 14% improving both Customer Experience #CX and Agent Experience #AX