About

Rajiv Handa is a Senior Application Developer at ServiceNow with almost 8 years of relevant experience. He is currently working on the ITSM suite, which includes basic ITSM applications like Incident, Problem, and Change Management. He is also working on various newly launched ITSM apps like Major Incident Management, Walk-Up, Appointment Scheduling, On-Call Scheduling, and Twilio, Similarity Framework, and Virtual Agent. Rajiv's expertise also extends to creating, managing, and maintaining the Service Portal and widgets customization. Before his current role, Rajiv worked as an Application Developer at ServiceNow and a ServiceNow Developer at Infogain. At Infogain, he gained expertise in implementing hybrid cloud solutions for private and public clouds through Cloud Management Platform (CMP). He also has hands-on experience in managing Configuration Management Database System (CMDB), CMDB Health Dashboard, ServiceNow Discovery, Service Mapping, Event Management, MID server configuration, and troubleshooting. Rajiv has extensive experience working on Incident, Problem, and Change Management and Knowledge Management. He has also worked on the configuration and customization of Change/Incident/Problem/Knowledge Management Modules, including Business Rules, Client Scripts, Dictionary Overrides, UI Policies, and UI Actions based on user requirements. Additionally, he has experience in REST integration with JIRA and ServiceNow and ServiceNow to ServiceNow integration involving the to-fro flow of incidents and some CMDB classes across the various parties. Rajiv completed his Matriculation from Shiv Jyoti Public School. His tech stack includes Integration and UI. Rajiv's expertise and experience make him a valuable asset to any organization looking to improve its ITSM suite and related applications.