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Coordinated and managed corporate meetings, conferences, and large-scale events, ensuring seamless
execution.
Provided high-level advisory support to senior management, optimizing workflow efficiency.
Facilitated vendor negotiations, budgeting, and logistics planning to enhance event success.
Developed detailed reports on event performance and stakeholder engagement metrics.
Ensured excellent customer service by addressing client concerns and maintaining satisfaction levels.
Increased customer retention by 97% through proactive engagement and personalized strategies.
Monitored NPS, CSAT, and customer health scores to drive engagement and reduce churn.

I am passionate in helping my Information & Communications Technology customers by increasing their Operational business Efficiency through Digital…

Swarnendu Shekhar Ghosh

Business Owner

Tanna Sachar

Sr.RF Engineer

Sumit kumar

Looking for a reputed company in telecom sector.

Sraban Chatterjee

Integrated Wireless Solutions is one of the leading ICT Solutions and Professional Services Companies across APAC & MEA, transforming client’s business process compatible to the disrupting technologies for the digital era. Our strength in understanding the market and client needs help us expand our services with an expanding list of satisfied customers. Our Leadership team has a wealth of international experience in the areas of recruitment, operations, delivery and technological innovation. Our clients enjoy the benefit of our commitment to quality and continuity in our projects deliveries. The collective experience of our leadership team enables us to meet our customer commitments…… In Time, All The Time.

IWS offers digital transformation, telecom, and staffing services.

Diwali reminds us of the importance of teamwork and unity. 🫂 This Diwali, let's spark new ideas and illuminate our goals. 🎇 IWS wishes you all a prosperous and joyful celebration! 🪔

Integrated Wireless Solutions

We're #hiring a new Data Scientist in India. Apply today or share this post with your network.

As India marks its 78th Independence Day, we at Integrated Wireless Solutions (IWS) are proud to contribute to the nation's journey towards a connected and empowered future. In a country as diverse and dynamic as India, seamless communication plays a vital role in uniting people and driving progress. Our commitment to providing cutting-edge wireless solutions is fueled by the spirit of innovation and resilience that defines our nation.

We’re #hiring a new Senior Data Engineer in India. Apply today or share this post with your network.

Happy Women's Day to all the incredible women at IWS. ✨ IWS looks forward to celebrate and build this platform of an inclusive and diverse workplace where more women are encouraged and supported to lead and become leaders. 🎖️ Here's to us celebrating all the amazing women around us today and everyday! 🌼 #IWSWomen #IWD2024 #InspireInclusion #InternationalWomensDay

Today IWS completes 20 years around the sun. Through our ups and downs we chose to learn and grow each step of the way and promise to continue doing so. ☀ However, all of this wouldn't have been possible without the trust, hardwork and support shown to us by Our Employees, Clients and Partners. 🙏🏻 We thank everyone who has been by our side through this journey of 20 years and hope to continue with you for the next 20. 🤝🏻 #20YearsOfIWS #UnlockingTheFutureTogether #Togetherness #Gratitude

This year has certainly been an adventure, marked by its unique challenges and triumphs. 🌪 Whether you're setting resolutions, adding to your bucket list, or just spreading positive vibes, together we will achieve it all. 💫 Here's to embracing a fresh start in 2024 and working to make all our dreams come true, Happy New Year! 🎊

The Christmas spirit; a reminder of our collective resilience and the strength we find in togetherness. ⭐ May this festive season bring you moments of cheer, laughter, and warmth surrounded by loved ones. 🎅 IWS wishes you all a Merry Christmas & a fun festive season. 🎄 #FestiveCheer #CelebrateWithUs #LetThereBeJoy #EmbracingTogetherness

Established partnerships, deploying security solutions in 325+ communities.
Designed customer segmentation strategies, optimizing service delivery and retention efforts.
Increased contract renewals by 25% and customer acquisition by 30% through data-driven campaigns.
Led customer onboarding programs, reducing support tickets by 37%.

Managed enterprise client lifecycle, SaaS implementation, and API integrations.
Conducted customer training programs, increasing user adoption rates by 45%.
Developed upselling and cross-selling strategies, driving a 35% revenue increase.
Created a real-time Power BI dashboard to track engagement and success metrics.
Achieved ‘Active Mentor’ Best Quality Award in 2023.
Integrated AI-powered customer sentiment analysis to improve support resolution.
Applied automation tools to streamline customer success operations and reduce manual workloads.
Enhanced team collaboration through structured training programs on advanced analytics and AI applications.

Ceipal provides AI-powered staffing software that helps staffing, recruiting, and talent professionals work more efficiently while keeping people at the center of their work. With its advanced technology, Ceipal simplifies the process of finding, hiring, and managing talent, allowing teams to focus on making meaningful connections.

IT Services and IT Consulting

Concentrix Catalyst

Concentrix Brasil

Business Consulting and Services

Concentrix Medica

PitechPlus

Financial Services

Concentrix Payment Services

Marketing Services

Netino by Concentrix

Gobeyond Partners

Outsourcing/Offshoring

The Nest by Concentrix

Concentrix LATAM

Technology, Information and Internet

Concentrix B2B Sales

Concentrix Australia & New Zealand

Concentrix Trust & Safety

Provided technical support & customer retention strategies, improving engagement.
Led a team, exceeding sales targets by 20% through strategic upskilling initiatives.
Enhanced customer service operations by optimizing key performance units (KPU).

Tom Mitchell

Jennifer Deason

Technology Executive

Ajit Melarkode

Brett Leonard

North Atlantic Capital

FA Technology Ventures

Boston Millennia Partners

Liberty Capital Ventures

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Customer engagement services to enterprise clients

Homeprotect Home Insurance

Avantia

We are proud to celebrate the exceptional achievements of the partnership between Concentrix and Homeprotect Home Insurance , part of Avantia , in 2024. Together, we have demonstrated how collaboration, innovation, and a commitment to excellence can drive outstanding results. Our work has been recognised across leading industry awards, showcasing the impact of our shared vision: 🥇 UK National Contact Centre Awards 2024 Gold: Change & Innovation Team Silver: Most Effective Way of Working 💻 UKCCF Awards 2024 Gold: Digital Transformation Programme of the Year Silver: Improvement Strategy of the Year 🏆 CCA Global Excellence Awards 2024 Winner: Excellence in Business Process Outsourcing 🏅 European Contact Centre and Customer Service Awards 2024 Highly Commended: Most Effective Improvement Initiative Jessica Woodhouse, Homeprotect COO, said: “These accolades reflect the results of a strategic partnership built on trust, agility, and a relentless focus on customers and employees. Over the past year, we have worked together to implement forward-thinking initiatives, enhance operational effectiveness, and deliver measurable business outcomes.” To the dedicated teams at Homeprotect and Concentrix: thank you for your professionalism, hard work, and collaboration. These achievements underscore the strength of our partnership and our shared commitment to continuous improvement and innovation. As we look to the future, we remain focused on sustaining this momentum and exploring new opportunities to further elevate our performance. #Awards #Innovation #Collaboration #PowerOfConcentrix

Concentrix

After an incredible year of innovations in tech and brand transformations, it's time for us all to take a short break. We’re grateful for our game-changers and clients—wishing you all a very Happy Holidays! 🎄 #PowerofConcentrix

Imagine a workday where you can free up to 80% of your time for what truly matters. iX Hello™ allows you to create virtual assistants that handle repetitive tasks allowing your teams to focus on driving growth and innovation within your business. Learn more: https://cnx.li/BLKNO #PowerOfConcentrix

Gerald Pullen

Listen to Gerald Pullen , Managing Director of Business Transformation at Concentrix Catalyst , as he talks about our focus on growth by helping our clients navigate their unique customer journey challenges and driving meaningful change in the way they engage with customers across all industries. Watch the fireside chat here: https://cnx.li/bAdOz #PowerOfConcentrix

Forrester

The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024, recognized us as a strong performer! For us, this recognition underscores our ongoing commitment and investment in Management Consulting and Transformation, Marketing & Sales Consulting, and CX Consulting. A huge thank you to our amazing Concentrix Catalyst team for making this achievement possible! https://cnx.li/uDPuL #PowerOfConcentrix #ForresterWave

Where is AI heading? I’ve been thinking about the future of AI, and I realize our perspective might be a bit contrarian compared to mainstream views. Here’s how we see things shaping up: •Personal Data Control: One of our core beliefs is that individuals will increasingly want control over their own personal information. This is where Small Language Models (SLMs) come into play. Imagine these models integrated right into your devices—like your phone or TV—empowering you to manage and own your data directly. •Customized Experiences: With SLMs, the potential is truly exciting. They can interface with enterprise applications, allowing you to easily access information from your bank about your savings, model your retirement plans, or find whatever insights you need—all while ensuring your data isn't proliferated. This level of personalization will be a critical focus as we move forward. •LLMs as Commodities: We also believe that Large Language Models (LLMs) will evolve into commodities. Companies will likely leverage two or three different LLMs, each excelling in specific areas. For example, you might turn to one LLM for legal content, another for social media insights, and yet another for language services. As companies rethink their brand experience strategies, we’re starting to see a shift toward using multiple LLMs instead of relying on a single holistic solution. It’s fascinating how the landscape is changing, especially when I consider how different our approach is compared to just a year ago. Exciting times ahead!

Chris Caldwell

AI is reshaping the way businesses connect with their customers, enabling more meaningful interactions. Listen to Gerald Pullen as he shared how innovative solutions like iX Hello™ streamline operations and enhance the customer journey, allowing companies to focus on what truly matters: their customers. Watch the fireside chat here: https://cnx.li/bAdOz #PowerOfConcentrix

Brandon Hall Group

Empowering your teams to refine their skills in a safe and supportive environment is crucial for delivering exceptional customer experiences. ALBA is an innovative learning and practice bot that is leading the way with AI-enabled, multi-role training simulations, ensuring the team is always at the top of their game both in the classroom and on the job. In recognition of this commitment to excellence, ALBA has received the Gold Award for Best Advance in AI and Machine Learning from the 2024 Brandon Hall Group Excellence in Technology Awards! A big thank you to everyone who has contributed to the success of ALBA! Together, we are continuously raising the standard in customer care and talent development. #PowerOfConcentrix

Happy customers are key to any business success. When customers feel valued and understood, their loyalty deepens, leading to repeat business and positive word-of-mouth. By leveraging GenAI to automate repetitive tasks, iX Hello™ helps your teams focus on the more complex needs of customers. This allows them to respond more quickly to inquiries, enhancing the overall experience and helping to improve customer satisfaction by up to 40%. Learn more here: https://cnx.li/BLKNO #PowerOfConcentrix

We're thrilled to be recognized as a strong performer in The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024! We received a 5 out of 5 score in the industry-specific specializations criterion. As mentioned in the report, "Concentrix is a good fit for organizations looking for deep industry expertise and an ability to leverage other industries’ best practices to rapidly advance the firm’s strategy." A huge shoutout to our incredible Concentrix Catalyst team for making this achievement possible! https://cnx.li/uDPuL #PowerOfConcentrix #ForresterWave

I have served as a Customer Care Representative, providing delivery status updates and handling refund cases for USA and UAE customers
I have analyzed customer data to identify trends and develop strategies, optimizing customer retention
I have created and conducted training sessions, enhancing the skills of new customer service representatives.
I have delivered exceptional customer support through prompt problem-solving and effective communication
I have cultivated strong customer relationships with active listening and empathetic responses.

JindalX, part of OP Jindal Group, is a global service company creating success stories for over 20 years. , , We're the dreamers, creators and go-getters who embrace the power of technology (automation) and harness human potential (innovation) to deliver exponential results for our business partners. , , Do you wish to:, , - Enhance existing customer satisfaction rate? , - Drive better and faster resolutions? , - Scale customer success?, , We are here to partner with you and offer a customized omnichannel customer experience management strategy that helps you gain a competitive advantage with reduced operational costs., , We can help you with different services and solutions: , , - Customer Service, - Technical Support, - Customer Acquisition & Retention, - Digital Solutions, - Data Analytics & BI

Excelled as a Billing Expert by maintaining and optimizing the database of goods and deliveries for international clients, enhancing service efficiency
Improved customer satisfaction and retention by researching and resolving billing disputes effectively
Developed and implemented an automated billing system ensuring zero billing errors
Monitored and rectified billing issues in customer accounts to maintain accurate billing records.

Senior Service Advisor | Customer Success Leader | SaaS & Telecom | Driving Revenue Growth & Client Retention"

Rajshekhar Sharma

Results-driven Customer Success Manager with expertise in client onboarding, account management, and operational efficiency. Skilled in engaging with senior executives, optimizing customer retention, and streamlining service adoption. Adept at SaaS implementation, stakeholder collaboration, and data-driven decision-making to drive long-term customer satisfaction and business growth.