About

Rakesh Koul is a dynamic professional with 17 years of experience in Projects Delivery, System Integration, Product Development, Vendor Management, Program Management, and building best-in-class IT infrastructure and operations. He is currently working as the Dy General Manager - IT at Bharti Airtel Limited, where he is responsible for the overall delivery of the project. Rakesh has a strong knowledge of Telecom OSS/BSS and E2E telecom processes covering Customer Lifecycle Management, Sales & Distribution, and Retention Management. Rakesh has successfully managed and delivered projects on Java/J2EE and Microsoft Technologies framework and in different industry verticals across Telecom, Mobile solutions, HealthCare, Hospitality, Law Firms, and Publishing domains. He has executed projects using software development methodologies like Waterfall, Iterative, Prototyping, and Agile using XP and Scrum. Rakesh has expertise in different estimation techniques like Functional Point Analysis and Work Break Down. Rakesh is a keen strategist specialized in the execution of large IT projects and programs, with the capability to drive solutions across multiple telecommunication technologies, leading large cross-functional teams, managing multiple vendors and partners. His specialties include successful execution of large IT projects and programs, Agile Practices, Application Development, IT Service delivery in the outsource model, IT Infrastructure Management, Risk Management, Partner Management, Enterprise application delivery with high availability and DR, Compliance Management, Quality assurance, Client Relationship Management, OSS/BSS stack, Order Management, VAS, CRM, Billing, Provisioning, E-Commerce, Web Technologies, and Online Payments. Rakesh has worked in various roles in his career, including Project Manager and Project Leader. He has also worked with companies like MPS Technologies and Intellevate (India) Pvt. Ltd. Rakesh has a Master of Computer Applications (MCA) from the University of Pune. He has a tech stack that includes Web, dotNET, Integration, Mobile, Java, infra, test, UI, QA, ASP.NET, Javascript, and Software Engineering. Rakesh has achieved several key achievements in his career, including implementing a new payment framework for online recharge and bill payments for Prepaid, Postpaid, Fixed line, and DTH customers across multiple channels, resulting in revenue increase from 1000 Million INR to 4000 Million INR per month. He was instrumental in leading the customer self-service initiatives on multiple channels (Web, WAP, APP, iSMS, USSD