About

Rakesh Nair is an experienced Lead Support Engineer turned Product Owner with a demonstrated history of working in the computer software industry. With 14.78 years of relevant experience, Rakesh is skilled in Customer Support, Customer Service, Technical Support, Enterprise Software, and Business Development. He is a strong information technology professional who graduated from Pune University. Currently working as a Business Analyst at IdeaScale, Rakesh has previously worked with Aries Infotech Pvt Ltd as a Character Animator and with Blue Matrix Software Consultancy Pvt. Ltd. as a Medical Transcriptionist. He has gained valuable experience from these roles, which has helped him develop a deep understanding of the software industry. Rakesh holds a Bachelor of Arts degree in Psychology from Savitribai Phule Pune University. He also has a Higher Secondary Certificate in Business/Commerce, General from Bhonsala Military College. In addition, he has completed a Maharashtra State Board Of Vocational Education Examination in Auto Skills, Nashik, and a Secondary School Certificate from Boys' Town Public School, Nashik. Rakesh's expertise lies in managing customer support, developing business strategies, and leading teams. He has a proven track record of delivering successful projects and building strong relationships with clients. As a Product Owner, he has a deep understanding of the market and customer needs, which he leverages to drive product innovation and growth. Overall, Rakesh is a highly skilled and experienced professional who has made significant contributions to the software industry. He is a self-motivated individual with excellent communication and leadership skills, and a passion for delivering exceptional customer experiences.