About

Rizwana Kazi is an accomplished IT professional with 16+ years of total experience, including the last 13 years of prolific experience in IT Project Management, Release Management, Change Management, Delivery Management, and Team Management. She is currently working as an Associate Application Support/Project Management at JP Morgan. Rizwana is a quick learner, self-motivated with minimal direction or supervision, and has strong influencing skills with the ability to motivate effective teamwork. Rizwana is an effective leader with strong problem-solving, analytical, client servicing, and people management abilities. She has strong problem-solving and technical skills coupled with confident decision-making for enabling effective solutions leading to high customer satisfaction. Rizwana has worked with JP Morgan as a Tech Ops and Capgemini as a Senior Consultant (Build & Release Management). At JP Morgan, Rizwana significantly provided computer desktop support via telephone communications with end-users, performed all desktop support services, and ensured all support issues were resolved in a timely fashion. She was responsible for effective Vulcan queue and ticket management, effective utilization of collaboration tools, communication with clients, and follow-up on all open and pending tickets. Rizwana also participated in LOB project rollouts, moves coordination, technology upgrades, new installations, and service improvement. At Capgemini, Rizwana aligned release requirements to Release Policy, managed risks and resolved issues that affect release scope, schedule, and quality, and measured and monitored progress to ensure application releases were delivered on time and within budget. She coordinated release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates. Rizwana also conducted Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews, produced Deployment, Run Books, and Implementation Plans, and negotiated, planned, and managed all release activities. Rizwana holds an Executive International MBA from UBI Business School, a BCA from Annamalai University, and a Diploma in Industrial Electronics from M. H. Saboo Siddik Polytechnic. She has 12.03 years of relevant experience in the Tech Stack of QA. Rizwana is now seeking new opportunities to further her career.