About

Roshan Borse is an experienced Data Centre Operation Engineer at Microsoft with a strong background in the information technology and services industry. With over 6 years of relevant experience, Roshan is skilled in Service-Level Agreements (SLA), IT Service Management, ServiceNow, Capacity Management, Incident Management, Problem Management, and IT Operations. Roshan holds a Bachelor of Engineering - BE degree focused in Electrical, Electronics, and Communications Engineering from North Maharashtra University and is ITIL Foundation certified. Prior to his current role at Microsoft, Roshan worked as a Sr. System Engineer at Cognizant and as a Data Centre Operation Engineer at Growel Softech Ltd (Project--Deutsche Bank). During his tenure at Growel Softech, Roshan was involved in the initial configuration of newly deployed routers and switches, cabling activities, hardware installation, mounting of network and server devices in racks, and end-to-end connectivity establishment. He also managed hardware support with vendors for different hardware appliances and assisted the Feasibility team in designing complex orders for customers. Roshan is well-versed in service tools like ServiceNow, Physical Media Tracking Tool (PMTT), Data Center Management Suite (DOMS), and Site Access Manager (SAM). He is also responsible for handling accounts for inventory of physical assets in the Data Centre, coordinating for preventive maintenance of Data Centre equipment, and managing Data Centre material, vendor, hardware, and software inventory. With his strong technical skills and experience, Roshan is a valuable asset to any organization.