About

Saurabh Sharma is a seasoned Manager with over 10 years of experience in Technical Support, specializing in SaaS, Salesforce, MYSQL, and API. Currently working as a Team Lead at BirdEye Software Pvt. Ltd., Saurabh has a proven track record of leading teams to achieve their goals and delivering high-quality technical support to clients. Before joining BirdEye, Saurabh co-founded and served as a Senior Editor at LatestMobileBuzz, where he gained valuable experience in content creation and management. He also worked as a Software Support Engineer at Kayako, where he honed his technical skills and provided exceptional support to clients. Saurabh holds a Master of Technology and a Bachelor of Technology from Lovely Professional University, where he studied from 2008 to 2013. Prior to that, he attended Nirmal Public School and Dyal Singh Public School, where he completed his primary and secondary education. Saurabh's technical expertise includes MySQL and Salesforce, and he is always eager to learn new technologies and tools to enhance his skills. He is a proactive problem-solver who enjoys working in a fast-paced environment and is committed to delivering exceptional customer service. Overall, Saurabh is a highly motivated and experienced Manager with a passion for Technical Support and a proven ability to lead teams to success. He is an asset to any organization and is always looking for new challenges to help him grow both personally and professionally.