About

Shivam Singhal is an experienced Senior Member of Technical Staff at Salesforce, with over 8 years of relevant experience in the industry. He has a strong background in software engineering and has worked extensively with Salesforce and Servicenow. Currently, he is working with the Loyalty Engineering Team at Salesforce, where his primary responsibility is to develop new features and fix defects for the product. He has also created modals for Program Process Parameter using Aura and LWC and developed a simulation framework for the process and rules in the Loyalty Engine. In his previous role at Servicenow, Shivam worked as a Software Engineer, where he was responsible for developing new features, fixing defects, and reviewing code for the product. He received appreciation from his manager, director, and VP for stepping out of his responsibilities and fixing an escalated issue of a customer. He also worked on internationalization and localization of the product by providing a framework for dynamic translations of text. Shivam has a Bachelor of Technology degree from Uttarakhand Technical University, where he studied Electronics and Telecommunication. He also has experience working as an Associate Software Engineer at Servicenow, where he wrote code for creating new variable types for Service Catalog and a directive for the validation of URL type variable in Service Portal. He has also worked on items, variables, g_form APIs, ESS portal, order guides, service portal, and many other things. Shivam's technical skills include Salesforce, Java, Javascript, and Frontend web development. He is a highly skilled Senior Software Engineer with a passion for delivering high-quality work and exceeding client expectations. His ability to develop new features, fix defects, and review code makes him an asset to any team.