About

Shruti Nakka is a Technical Recruiter at Protingent, a company that provides contingent technical services to clients requiring engineers for projects ranging from feasibility through design, test, and manufacturing. With a focus on technology, Protingent provides a higher level of expertise and support to its clients while being a trusted resource for engineers seeking new and exciting opportunities. Shruti's specialties include circuit design, analog and digital, mixed signal, FPGA, ASIC, power supply, radio frequency (RF), and microwave embedded software design and test (DO-178b DO-160d, ARINC) application software design (C/C++ WIN/CE, WIN32, J2ME, Linux, Perl, etc.) and mechanical engineering design (PRO/E and Solidworks). Prior to joining Protingent, Shruti worked as a UK Swift Finance Process Associate at Deloitte and a Customer Service Executive at HSBC. In her previous roles, she provided voice and non-voice support to clients, educated clients about SWIFT, assisted clients in helping their projects go live on SWIFT via voice calls and remote access of the live screens, created, maintained, and resolved tickets on ServiceNow for all client queries regarding SWIFT and accounts payable, delivered excellent service by exceeding customers' expectations, responded to enquiries in a professional manner, ensured prompt and accurate documentation with strict adherence to the banks' policies and processes, helped customers with all their general enquiries from onboarding them to closure of relationship with the bank, analyzed customer needs, transferred calls, if needed, to the relevant support team, took the lead and handled disputes and complaints of the customer, and closed cases under FPOC. Shruti holds a Bachelor of Science (BSc) degree in Information Technology from Oriental Education Society's Sanpada College of Commerce and Technology, an HSC degree in Commerce from the same college, an SSC degree from St. Xavier's High School, and a Master of Business Administration (MBA) degree in Human Resources from JNTU. She has relevant experience of 0.27 years and is proficient in Swift, test, and C.