https://dream.weekday.works/redirectToHiringCopilotExtension/

>> Operation Head - Onboarding Team
- Oversaw operations for 70+ clients and the Growth Team, driving through diverse client use-cases and targeted upsell strategies to maximize platform utilization.
- Directed onboarding process enhancements, managing the onboarding waterfall, and leveraging data analytics (transitioning from Jira to SFDC and utilizing Tableau dashboards) to track productivity and revenue.

>>CRM Integration Specialist
- Served as the primary SPOC for the Gupshup Onboarding Team, ensuring seamless CRM tool integrations within 1-2 days post-request across platforms such as Gupshup, CleverTap, Mo-Engage, WebEngage,SFDC, Zoho CRM, and others.
- Addressed and managed unique CRM-related client use cases, delivering tailored solutions that bridge CRM/CEP systems with E-commerce platforms.

>>Product Management
- Collaborated with the documentation team to simplify complex technical content, and spearheaded the launch of Gupshup University through webinars and educational sessions for the Gupshup dashboard.
- Led integration training sessions and worked closely with the Product Team to resolve customer-reported bugs and implement feature requests, ensuring high levels of customer satisfaction.

Active.ai - A Gupshup Inc Company

Ravi Shankar

Founder | Startup | Ai Enthusiast | Digital Transformation | Business Analyst | UI/UX | Bi Dashboards | IT Process Automation | Project Management |…

Giash Haneef

Finance Manager at Gupshup.io

ERANNA KURUBA GODUGU

Director - Product Architecture & Security, Services & Pre-Sales at Active Intelligence Pte Ltd

Naga Sai Akkala

AMTD ASEAN-Solidarity Fund

Active.Ai, a Singapore Head Quartered Fintech startup with innovation lab in Bengaluru, through artificial intelligence (AI) that delivers conversational banking services to help banks and financial institutions redefine their future digital strategy. Active.Ai's platforms, provide hybrid (onprem or cloud) enterprise AI stack, with a proprietor AI engine, Triniti, used by banking and financial institutions, has technology that incorporate advanced NLP, machine learning, NLU and NLG to intuitively and intelligently enable customers to have meaningful engagement with natural dialogues over messaging, voice and IOT devices. Founded in early 2016, the company is working with some of the top tier Banks and Insurance companies in India, Malaysia, Singapore and rolling its product in Mexico and US this year. It is looking to expand its business and venture into other verticals like insurance and securities trading. The company’s vision is to become the AI Saas platform of choice for Financial Services. For more details visit: https://active.ai/ & https://triniti.ai/

AI conversational messaging platform for businesses

Active.Ai - A Gupshup Inc Company

Technology, Information and Internet

CleverTap Brasil

CleverTap América Latina

Customer Success & Experience | "Diversidade e Inclusão" book co-author | Startups Board Member| Corporate Venture Builder investor | Business…

Almir Silva

Co-Founder & Executive Chairman at CleverTap

Sunil Thomas

North American Solutions Consulting & Gaming Practice Lead at CleverTap

Barry Parshall

Founder/CEO - Commerce.AI

Andy Pandharikar

POSITIVE

NEGATIVE

NEUTRAL

Caisse de Depot et Placement du Quebec

CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Decathlon, Domino’s, Levis, Jio, Emirates NBD, Puma, Croma (A Tata Enterprise), Swiggy, SonyLIV, Axis Bank, AirAsia, TD Bank, Ooredoo, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale. Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta. For more information, visit clevertap.com and follow us on: LinkedIn: https://www.linkedin.com/company/clevertap/ X: https://twitter.com/CleverTap Facebook: https://www.facebook.com/clevertap Instagram: https://www.instagram.com/clevertapofficial/ Threads: https://www.threads.net/@clevertapofficial

Cloud based platform offering marketing suite solutions

CleverTap

CleverTap recognised as a 𝗦𝘁𝗿𝗼𝗻𝗴 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗿 in 𝗧𝗵𝗲 𝗙𝗼𝗿𝗿𝗲𝘀𝘁𝗲𝗿 𝗪𝗮𝘃𝗲™: 𝗖𝗿𝗼𝘀𝘀-𝗖𝗵𝗮𝗻𝗻𝗲𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗛𝘂𝗯𝘀, 𝗤𝟰 𝟮𝟬𝟮𝟰!! ✨ Our Co-founder & Chief Product Officer, Anand Jain , shares his thoughts on what this recognition means for us. From AI insights with #CleverAI to seamless experiences powered by IntelliNODE, Product Experiences, and more, this is just the beginning. Here’s to innovation and growth. Download your complimentary report here: https://bit.ly/3Vl5c4f #ForresterWave #CustomerEngagement #CleverTap #Innovation #ForresterCCMH #CrossChannelMarketingHub Sunil Thomas , Suresh Kondamudi , Sidharth Pisharoti , Abhishek Gupta , Sanjeev Kumar Singh , Momchil Kyurkchiev , Mrinal Parekh, Subharun Mukherjee , Rahim Penangwala

SriLankan Airlines Official

ET BrandEquity

"Given the multiple touchpoints we have with customers, our vision for the next year is to prioritize personalization—a vital area for growth. CleverTap’s ability to unify data from various channels onto a single platform empowers us to create truly tailored passenger experiences," shared Bimali Malalasekara , SriLankan Airlines Official , at the inaugural episode of The Big Leap Leadership Dialogues in Sri Lanka. Stay connected with The Big Leap community to explore transformative strategies for customer engagement and growth. #TheBigLeap ET BrandEquity

E-commerce moves fast. 💨 Your strategy should move faster. ⚡ The E-Commerce Benchmark Report uncovers the game-changing tactics top brands are using to stay ahead—and keep customers coming back for more. Get your copy now! https://bit.ly/4gi5i50 #Ecommerce #CustomerEngagement

Out-of-office mails ✍️, but make it 𝙘𝙡𝙚𝙫𝙚𝙧! 💌 Here’s to closing out the year with some festive cheer and cheeky sign-offs. 🎄📤 #CleverTap #OOO #YearEnd #OutOfOffice

What makes CleverTap a standout in customer engagement? 🌟 It’s innovation at every level—from TesseractDB™ delivering insights from 10 years of data to tools that make hyper-personalization and seamless omnichannel experiences a reality. Our mobile-first focus, transparent pricing, and relentless drive for smarter customer connections earned us the 𝗦𝘁𝗿𝗼𝗻𝗴 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗿 title in The Forrester Wave™: Cross-Channel Marketing Hubs, Q4 2024. Ready to see how we’re redefining the future of marketing? Explore here: https://lnkd.in/dCge3y3q #ForresterWave #CustomerEngagement #Innovation #CleverTap #ForresterCCMH #CrossChannelMarketingHub

PickMe

"CleverTap has been integral to our product development, customer lifecycle management, and marketing strategies. We use analytics to understand customer journeys and service preferences and leverage segmentation and cohorts to manage the customer lifecycle, empowering us to refine experiences and effectively meet customer needs," shared Jeremy Carvalho , PickMe , at the very first episode of The Big Leap Leadership Dialogues in Sri Lanka. Discover how technology-driven strategies can revolutionize customer engagement and growth. Stay connected with The Big Leap community for more insights! #CustomerEngagement #TheBigLeap ET BrandEquity

What a year it's been! 📅 Big Leaps, bold innovations, and transformative milestones—2024 had it all! ✨ We launched game-changing products, forged strong partnerships, and set new benchmarks for the world to witness. 📈 Every step we took was powered by the passion of our #CTzens and the trust of our customers and partners. 🤝 Looking back, we’re energized to aim even higher in 2025. Here’s to more breakthroughs, driving ingenuity and growth, together! 🙌 Here’s to the road ahead! 🚀 #CleverTap #CustomerEngagement #YourMove2025

Disclaimer: ⚠️ These #memes might hit harder than your holiday sales. 🎄 Here's your reality check to get through the season! #Christmas #CleverTap #MemeMonday

Mamaearth

"Personalizing every element of the user journey—from tailored landing pages to communications based on past behavior—is essential to enhancing engagement. With AI-driven models, we predict what customers will buy next and time our outreach to be truly user-first, not just brand-driven," shared Pooja Agrawal of Mamaearth at The Big Leap Roadshow - Delhi Chapter. Discover more strategies to elevate customer engagement and drive growth. Stay connected with The Big Leap community for transformative insights! #TheBigLeap ET BrandEquity

Game. Set. Smash!🏸 Badminton Smashdown 2024 in Mumbai was super grand slam! ⭐ From thrilling rallies to nail-biting finishes, our #CTzens made the courts come alive with unmatched energy and competitive spirit. 💪 A big shoutout to everyone who participated and brought their A-game, making this event an unforgettable celebration of sportsmanship and camaraderie. 🤜🤛 Until next time, keep aiming high—both on and off the court! 🚀 #CleverTap #CustomerEngagement

- Assist clients in technical and business-related use cases pertaining to journeys and campaigns for Push, SMS, Email, and WhatsApp, leveraging deep product experience to provide tailored solutions that align with customer objectives and maximize engagement effectiveness.
-  Provide comprehensive technical assistance to ensure optimal customer satisfaction by promptly addressing both technical and non-technical issues.
-  Collaborate closely with cross-functional teams including Engineering, Product, and Customer Success to enhance online support documentation and streamline processes.
- Demonstrate proficiency in code development and debugging for mobile applications, with expertise spanning both iOS and Android platforms.
- Possess hands-on experience in reviewing and debugging MMP partner SDKs like Apps Flyer, Adjust, and Branch, facilitating seamless integrations for clients.
- Exhibit deep expertise in integrating and troubleshooting Email, WhatsApp, SMS, and Mobile SDKs across Android, iOS, and website platforms, ensuring smooth operation and functionality.
- Serve as the primary point of contact for global customers, offering technical support and triage assistance across diverse regions including IN, APAC, SEA, MEA, NAM, LATAM, and EU.
- Proactively contribute to the enhancement of support documentation and processes, leveraging insights gained from customer interactions to drive continuous improvement initiatives.