About

Vaibhavi Bholane is a seasoned product management professional with over 7 years of experience in the industry. She is currently working as a Product Manager at Walmart, where she is responsible for Post-Transaction Customer Help and Experience. She has built a user-facing, end-to-end customer care experience, consisting of a Help Center and a Chatbot, from scratch. Her efforts have resulted in a 10% reduction in contacts to Customer Care Support, saving annual customer support costs by $4.4 Mn. She has also successfully shifted customers' contacts from calls to chat, a more desirable contact channel, with an increase in chats volume by 21%. Prior to Walmart, Vaibhavi has worked with companies like MyGate and Redbus as a Product Manager. At MyGate, she was the first PM and managed the user app for Android and iOS. She revamped and redesigned the app to improve user experience and introduced personalized push, in-app notifications using Clevertap. She also introduced email campaigns to improve user engagement. Her efforts resulted in an increase in daily help rating submission by 19% using personalized notification campaigns and improved entry pre-approval feature usage by 15%. At Redbus, she owned user re-engagement by personalized browser and app notifications, which improved revenue by 8%. She also revamped the rating email to incorporate in-mail ratings, which increased the response rate by 4%. She evaluated the opportunity for RedBus to venture into a corporate travel business. Vaibhavi holds a PGDM degree from the Indian Institute of Management, Calcutta, and a Bachelor of Technology (BTech) in Computer Science from the College of Engineering, Pune. Her technical skills include product management, Android, iOS, and mobile. Vaibhavi is a proactive and goal-oriented professional who is passionate about creating great products that solve real-world problems.