About

Vineet Jaiswal is a seasoned professional with over 10 years of experience in application support and maintenance for Java web-based applications in the banking and financial services sector. He has a strong background in incident and problem management, operations, and supporting container-based applications in Open Shift. Vineet's expertise includes handling application issues, outages, and performing root cause analysis for the same. He is proficient in checking code flow and logs to identify data or functional issues and provide fixes accordingly. He has experience creating alerts, reports, and dashboards on Splunk for efficiently managing outages or issues on production. Currently, Vineet works as a Team Lead at Fiserv, where he manages a team of 5 people and coordinates internal and external knowledge transitions for all old and new applications. He is responsible for handling application issues, outages, and performing root cause analysis. He is also involved in creating alerts, reports, and dashboards on Splunk and maintaining playbook and runbook for all issues. In his previous roles, Vineet worked as an Associate at TIAA and a System Analyst at Travelex. At TIAA, he monitored and supported container-based applications deployed in OpenShift and various web service APIs deployed on Mulesoft. He identified discrepancies in data captured from stored procedures via web services and provided fixes for the same. At Travelex, he prepared new websites for various partners and handled the database for all the rates. Vineet has a Bachelor of Engineering in Information Technology from Terna Engineering College and a Diploma of Education in Information Technology from V.P.M.S Polytechnic. He also holds an SSC certificate from B.R Madhavi English School. Vineet's technical skills include SQL, Web, Spring, Java, AWS, UI, Software Engineering, and Microservices. With 11.78 years of relevant experience, Vineet is a valuable asset to any organization in need of an application support specialist.